OPERATIONAL SUPPORT ASSISTANT

Description

Job Summary: 24/7 support for all stores across Brazil, manage contract and task backlogs, active telephony. Key Highlights: 1. 24/7 support for all stores across Brazil 2. Manage contract and task backlogs 3. Active telephony Movida is a company providing innovative urban mobility solutions, with a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, it now operates Brazil’s newest vehicle fleet and maintains stores in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida pioneered offerings such as monthly and long-term car rentals for individuals, prepayment options, and 27-hour daily rates. Focused on technology, it also led the industry by introducing solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR company, Movida is now part of Movida Participações, established in 2015 to manage operations in car rental, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida stands out for its innovative and straightforward approach. Customer focus and its people are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** 24/7 support for all stores across Brazil, manage contract and task backlogs, active telephony. **Requirements and Qualifications** * Education Level: Completed high school * Knowledge: Basic Excel proficiency * Prior customer service experience preferred * Must have easy access to the Mogi das Cruzes region. **Additional Information** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized support for our employees and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **MOVIDA**, we assist our employees with purchasing the **school supply kit** for their children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our employees learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who reach milestone anniversaries with the company. Employees with **over 15 years** of service receive an especially grand celebration. * **Mom’s Corner:** This space, located at our Itaim Bibi headquarters and administrative office in Mogi das Cruzes, is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this additional family member. Do you identify with this position? Explore our open positions, apply, and join us in growing this ever-expanding company. **About Movida** Movida (MOVI3\) is a car rental company offering innovative urban mobility solutions for all types of needs. As a pioneer in services such as monthly individual car rentals, in-car Wi-Fi, prepayment options, and social media chatbots, it was the first car rental company in Brazil to go beyond vehicles—helping revolutionize the Brazilian car rental sector. Attuned to modern times, Movida invests in sustainability, becoming the world’s first publicly traded car rental company to receive B Corporation Certification—a distinction held by a select group of companies whose business models prioritize socio-environmental development. In Brazil, it launched Carbon Free—the first program of its kind among car rental companies—to neutralize CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. Combining an innovative profile with strong corporate governance, Movida operates both in retail (car rentals) and corporate markets (outsourced fleet management for businesses), as well as in used vehicle sales. Following substantial investments over the past four years, it now manages a fleet exceeding 268,000 vehicles, operates 259 car rental stores, and has 89 used vehicle sales points. For more information, visit Movida’s website: https://www.movida.com.br/