MULTIFUNCTIONAL OPERATOR

Description

Job Summary: Movida is seeking a dedicated professional to provide customer service via telephone, chat, and email, with emphasis on support and tracking of service requests. Key Highlights: 1. Multichannel customer service (telephone, chat, email) 2. Support and tracking of service requests 3. Innovative company focused on customers and professional development Movida is an innovative urban mobility solutions company with a business model strongly oriented toward socio-environmental development. Since entering the market in 2006, it currently operates Brazil's newest vehicle fleet and maintains locations in the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its devotion to service, Movida was the first in the industry to offer services such as monthly and long-term rentals for individuals, prepaid options, and 27-hour daily rates. Focused on technology, it also pioneered sector-wide offerings including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida distinguishes itself through its innovative, straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Telephone customer service; * Chat-based customer service; * Email-based customer service; * Creating service records in the system; * Engaging third-party service providers; * Tracking service requests; * Notifying customers or service providers about procedures performed. **Requirements and Qualifications** * Education Level: Completed high school * Skills: Basic Excel proficiency * Prior customer service experience preferred; * Must have convenient access to the Mogi das Cruzes region. **Additional Information** We offer all the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized 24/7 support for our employees and their families through a dedicated center offering psychological, health, social, family, financial, and/or legal assistance—all strictly confidential. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how vital children’s and adolescents’ education is. At **MOVIDA**, we help our people purchase **school supplies kits** for their children. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and advance their professional development, becoming true protagonists of their own careers.  * We recognize and value our **veteran employees**, celebrating milestones of service tenure. Employees with **over 15 years** receive a special mega-event. * **Mom’s Corner:** A dedicated space located at our Itaim Bibi headquarters and Administrative Headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. This private, comfortable area includes all necessary **equipment for expressing and storing breast milk**. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our open positions, apply, and join us in building this company that grows every day. **About Movida** Movida (MOVI3\) is a car rental company delivering innovative urban mobility solutions for all types of needs. As the pioneer in offering services such as monthly individual rentals, in-car Wi-Fi, prepaid options, and social media chatbots, it became the first car rental company in Brazil to transcend the vehicle—helping revolutionize the national car rental sector. Attuned to the times, Movida invests in sustainability: it is the world’s first publicly traded car rental company to earn B Corporation Certification, joining an elite group of companies whose business models prioritize socio-environmental development. In Brazil, it launched Carbon Free—the first program of its kind among car rental companies—to neutralize CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. With an innovative profile backed by strong corporate governance, Movida serves both retail customers through car rentals and corporate clients through fleet outsourcing, while also selling used vehicles. Following substantial investments over the past four years, it now operates a fleet exceeding 268,000 vehicles, 259 car rental outlets, and 89 used-vehicle sales points. Further information is available at Movida’s website: https://www.movida.com.br/