CRM Functional Leader

Description

Job Summary: Join Nexer Brazil, an innovative company transforming the Dynamics market, seeking professionals to lead teams technically in implementation and support projects. Key Highlights: 1. Transforming the Dynamics market with over 300 specialists. 2. Leading teams technically in implementation and support projects. 3. Microsoft Partner with badges across all 5 Solutions Areas. **NEXER** Want to join an innovative company that is **transforming the Dynamics market**, with over 300 specialists on the Microsoft Dynamics 365 F\&O, CRM, and Business Central platforms? Join Nexer Brazil — a company with over 16 years in the market, part of a Swedish multinational present in 9 countries with over 2\.600 employees worldwide. We are one of the largest Microsoft Partners in Latin America and the leading Brazilian consulting firm for implementing ERP solutions including Dynamics 365 F\&O, Dynamics 365 CRM, and Business Central. At Nexer Brazil, we partner with the world’s leading software company, **Microsoft**, to deliver you the best possible platform built with the latest technologies. As a **Microsoft Partner with badges across all 5 SOLUTIONS AREAS**, we lead the partner community and can offer you: * A unified team of specialists with advanced training and extensive experience in today’s globally leading technology. * The highest industry-wide standards. * The best-in-class tools and frameworks. * Consulting expertise from one of the top Microsoft product implementation firms in the industry. * Microsoft certifications. **Our Current Moment...** We are experiencing strong growth and seeking new professionals experienced with other tools to join our Consulting team. The professional will work on implementation projects for the **Sales**, **Marketing (Insights)**, **Customer Service**, and **Field Service** modules of Dynamics 365 CRM. They will analyze the client’s business scenarios, processes, and procedures, considering Dynamics 365 CRM functionalities to design the solution. ***Salary Range*** To be determined **Join Nexer** Requirements: **Expected Responsibilities:** * Lead the consulting team technically in implementation and support projects * Review solutions and documentation prior to client delivery * Support team members’ career development (1:1 meetings, feedback, PDI) * Serve as the technical reference during escalations and critical situations * Ensure adherence to Microsoft best practices and project standards * Stay updated on Dynamics 365 releases and roadmap **Leadership Requirements (Soft Skills) — What Sets the Leader Apart:** * Ability to mentor and develop junior and mid-level consultants * Conflict and Climate Management: Skill to mediate complex situations, maintain team engagement, and foster a collaborative and trusting environment * Skill to mediate complex situations, maintain team engagement, and foster a collaborative and trusting environment * Managing and analyzing priorities across simultaneous projects * Clear communication with technical and business stakeholders * Strategic vision to propose improvements and innovative solutions * Autonomy with Responsibility: Systemic perspective to make difficult decisions, balancing timeline pressure with technical quality * Ability to conduct solution reviews and ensure delivery quality **Technical Requirements (Hard Skills):** * Proficiency in customizations: forms, views, workflows, Power Automate, Business Rules * Knowledge of data modeling, relationships, and custom entities * Familiarity with Power Platform * Knowledge of managed/unmanaged solutions and ALM (application lifecycle management) * Experience implementing projects using agile methodology **Experience and Requirements** * Experience: Minimum of 5–6 years working with the technologies mentioned * Leadership History: Prior experience (formal or as technical reference) leading development teams in medium- and large-scale projects. **Desirable Qualifications (Nice-to-Haves):** * Experience across multiple D365 modules (Sales \+ Customer Service \+ Field Service \+ Marketing) * Background in specific industries (healthcare, finance, services, retail) * Knowledge of Azure DevOps for project management and CI/CD * Intermediate/advanced English for international projects or documentation * Experience migrating legacy CRM systems to Dynamics 365 **What Boosts Your Chances:** * Strong communication and customer focus; * Proactivity and resilience; * Advanced/fluent English (desirable); * Good organization; * Logical idea sequencing; * Dynamism; * Frankness and transparency; * Strong problem-solving ability. Benefits CLT: VA: BRL 260.00; VR: BRL 770.00 Porto Seguro Health Insurance Childcare Assistance ️ Language Incentive — Partnership with a dedicated language platform Multibenefit Card: BRL 500.00 to BRL 1\.000.00 (for English speakers, subject to testing) ‍ Partnerships with: Mackenzie, USP Esalq, Senac, and Renault on Demand Microsoft Certifications Opportunity to work on international projects Payroll-deductible loan PJ: ️ Paid Leave — 10 days per year Porto Seguro Health Insurance ️ Language Incentive — Partnership with a dedicated language platform Multibenefit Card: BRL 500.00 to BRL 1\.000.00 (for English speakers, subject to testing) ‍ Partnerships with: Mackenzie, USP Esalq, Senac, and Renault on Demand Microsoft Certifications Opportunity to work on international projects