Job Summary: Operational professional responsible for customer service and biological sample collection, ensuring organization and smooth operation of laboratory routines. Key Highlights: 1. Human-centered customer service and organization of materials for sample collection. 2. Collection and triage of biological samples for laboratory analysis. 3. Commitment to quality, cleanliness, and organization of the workplace. **Job Description and Responsibilities:** **Schedule:** 1:00 PM to 7:00 PM, Monday through Friday, with availability to work four shifts per month on weekends. **Level:** Operational **Employment Type:** Temporary * Provide customer service with a human-centered approach, adhering to the customer service policy. * Organize all materials required for biological sample collection from patients scheduled for in-lab or external testing. * Verify patient priority and examination type prior to sample collection. Provide information regarding laboratory tests—including purpose, expected report delivery time, collection schedule, test procedures, etc. * Cross-check patient documentation, medical requisition, and registration protocol listing requested tests (registered alongside tube labels). * Conduct patient anamnesis to gather clinically relevant information. * Collect biological samples from patients for testing, labeling samples and numbering slides per procedure. * Verify sufficiency of collection materials; inspect expiration dates and exact quantities to ensure uninterrupted routine operations. * Perform triage of biological samples to confirm receipt of collected material and forward to the technical department. * Centrifuge biological samples. * Perform general auxiliary procedures for analyses across departments (microbiology, parasitology, urinalysis, hematology, immunology, cytology, biochemistry, hormones, serology, and support laboratory). * Monitor all biological waste for proper disposal. * Transport externally collected materials to the lab for system registration, triage, and forwarding to the technical department. Arrange all waste and ensure appropriate disposal. * Discard patient samples after test release, following the technical unit’s stipulated storage period for each biological matrix. * Daily monitoring of refrigerator, incubator, water bath, and other equipment temperatures. * Sanitize instruments and load samples into analytical equipment; initiate analysis only after confirming equipment readiness. * Maintain cleanliness and preservation of laboratory furniture and equipment. * Clean the work area to ensure a clean and organized workplace. * Implement established procedures outlined in the Quality Assurance Policy. * Maintain confidentiality of information and comply with function-specific procedures. * Attend meetings and training sessions when summoned. * Understand and apply the company’s vision, mission, and values. **Requirements:** Education: Technical Course in Clinical Laboratory Analysis + Active CRF (Regional Council of Pharmacy) Preferred: Basic computer skills. Experience: Six months in this role. Schedule Availability: 12x36 shift pattern, with rotational assignment across units as required by operational needs. Technical Competencies: Knowledge of Clinical Analysis; familiarity with laboratory information systems. Behavioral Competencies: Communication, emotional intelligence, discipline, organization, development focus, flexibility, strategic management, ethics, cooperative team spirit, customer focus, punctuality. **Benefits:** Childcare allowance, meal voucher, transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
