IT Technical Support Assistant (N1)

Description

Job Summary: N1 Technical Support professional for a leading timeshare company, responsible for handling service tickets, providing user support, and maintaining the corporate IT environment. Key Highlights: 1. Opportunity to build a solid career in infrastructure and support. 2. Learn from an experienced team at a company undergoing national expansion. 3. Contribute to a light, dynamic, and growth-oriented environment. We are **GAV Resorts**, a market reference in timeshare, operating integrally across all business stages—from real estate development to customer experience. We are continuously expanding and evolving, consistently reviewing and refining our strategies to keep delivering excellence and innovation. Here, we seek **professionals who are committed, collaborative, and passionate about creating memorable experiences**. We value creative individuals with enthusiasm and drive, who take ownership of their deliverables and contribute to a light, dynamic, and growth-oriented environment. You will join the **GAV Resorts Technical Support team**. As a market reference in timeshare and high-end resorts, we operate in **N1 ticket handling**, **user support**, and **corporate IT environment maintenance**. This is an opportunity for those seeking to **build a solid career in infrastructure and support**, learn from an experienced team, and directly contribute to the operations of a nationally expanding company. **Responsibilities and Duties** **Your typical day will include:** * Handling N1 tickets: triage, registration, tracking, and escalation via the service desk * On-site and remote user support — Windows workstations, Microsoft 365, printers, passwords, and access credentials * Installation, configuration, and setup of desktops, laptops, and peripherals * Support during onboarding and offboarding processes (equipment delivery, retrieval, and organization) * IT asset inventory control and organization * Basic support for networks, telephony, meeting rooms, and audiovisual equipment * Incident support under guidance from mid/senior analysts and leadership * Availability for on-call duty and occasional after-hours support **Requirements and Qualifications** **What we’re looking for in you:** * Completed high school education * Prior experience in user technical support (on-site or remote) * Knowledge of Windows environments and Microsoft 365 * Familiarity with Active Directory (user creation, password management, access control) * Experience with remote access tools and service desk platforms * Basic understanding of networking and workstation configuration * Strong verbal and written communication skills — user-focused orientation * Ability to follow established procedures and prioritize tasks effectively **Preferred Qualifications** * Courses in technical support, hardware, networking, or IT fundamentals (e.g., CompTIA A\+, ITIL Foundation, Cisco courses) * Certifications in infrastructure, operating systems, or technical support * Experience with tools such as Endpoint Central, Zabbix, or similar * Knowledge of Microsoft Intune / Azure AD * Experience in corporate environments with multiple users and high ticket volume **Behavioral Competencies** * Willingness to learn * Proactivity * Clear communication * Organization * Teamwork * Discipline * Responsibility * User focus * Process orientation * Collaboration **Additional Information** **Our Benefits:**  Transportation Allowance – R$ 8.60 per day (CAJU Card) Meal Allowance – R$ 35.00 per day (CAJU Card) Health Insurance – Hapvida Dental Plan – Bradesco Dental Life Insurance Partnerships with educational institutions Corporate learning platform for continuous growth “On Vacation” Program Mental Health Support Since 2014, we have pursued accelerated growth and today stand as a market reference in timeshare. Specializing in high-end resorts, we operate integrally across all process stages: real estate development, timeshare sales, construction, delivery, hospitality, and customer experience — always focused on **entrepreneurship driven by excellence** and innovation. We operate across Brazil’s North, Northeast, Central-West, and South regions, with over 30 locations including resorts, construction sites, sales offices, telemarketing centers, and our corporate headquarters — contributing to regional development and generating a **positive impact on people and communities.** Our mission is to multiply happiness by **caring for people**, creating memorable experiences, and fostering a welcoming, collaborative environment for everyone. Here, we believe that **overcoming challenges with optimism** is essential for growth. Our team comprises passionate professionals who take **ownership** of their journeys and continually pursue personal and professional development. If you seek a place where your talent can make a difference and your career can grow alongside the company, your future is at GAV Resorts. **Join us in multiplying happiness!**