Job Summary: We are looking for a professional to lead software implementation, train customers, and ensure successful ERP system activation—focusing on relationship-building and process optimization. Key Highlights: 1. Experience implementing complex B2B software (ERP, POS) 2. Ability to conduct training and didactic communication 3. Collaborative work with teams, focused on results Omie’s purpose is to bring prosperity to the Brazilian entrepreneurial ecosystem. Therefore, we seek individuals with a growth mindset—valuing adaptability, collaboration, and motivation by innovation and continuous learning. Join the journey of one of the fastest-growing technology companies in Brazil! **\#JoinOmie** **Responsibilities and Duties** **On a daily basis, you will:** * Conduct 4–5 online training sessions per day with customers of diverse profiles, ensuring delivery of 15–20 implemented customers per month; * Lead structured onboarding for new customers—from initial diagnosis through system activation; * Map customer processes to ensure alignment with the ERP and best management practices; * Provide guidance and consultative support during platform parameterization and initial configuration; * Design and deliver training for users of varying profiles, ensuring clarity, didactic effectiveness, and autonomy in using features; * Create and manage the implementation schedule, leading training and alignment sessions with the customer; * Identify risks, bottlenecks, and dependencies, proposing course corrections and practical solutions to maintain project progress; * Record all stages, decisions, advances, and next steps in the CRM to ensure traceability and delivery quality; * Monitor activation, engagement, and customer success metrics, adopting data-driven actions to guarantee the “first value”; * Collaborate closely with Sales, Product, Support, and Customer Success teams to ensure seamless transitions and continuity of the customer journey; * Collect structured feedback on customer experience and contribute to continuous improvement of implementation processes. **Requirements and Qualifications** **What you need to secure this position:** * Completed or ongoing undergraduate degree—preferably in Administration, Accounting, Economics, or Information Technology; * Basic knowledge of administrative and financial processes (Accounts Payable/Receivable, invoicing, cash flow); * Customer Success experience implementing complex B2B software—preferably ERP, POS, and related systems; * Ability to conduct training and didactic communication with audiences of varying maturity levels; * Experience managing a customer portfolio—including CRM updates, recording feedback, and scheduling follow-up training; * Ability to manage projects with defined timelines, tracking rituals, and scope control; * Analytical thinking and ability to interpret implementation metrics and KPIs; * Organization, discipline, and ability to produce structured documentation; * Proactive, collaborative, and results-oriented profile. **Nice-to-have qualifications:** * Knowledge of ERP fundamentals and key modules; * Basic understanding of Brazilian tax legislation (taxes, fiscal documents, primary and ancillary obligations); * Prior experience in technology consulting or advisory roles; * Basic knowledge of fiscal operations and accounting routines; * Experience in the SaaS market—especially with ERPs; * Experience implementing for enterprise clients or high-complexity projects; * Familiarity with agile methodologies and project management tools; * English and/or Spanish fluency for delivering training and support; * Certifications related to Customer Success, Project Management, or ERP; * Experience in junior enterprises, volunteering, hackathons, or similar initiatives. **Skills that help you assess whether this role fits you:** * High energy and proactivity; * Clear, concise, and didactic communication; * Ability to build and maintain trust-based customer relationships; * Excellence in expectation management and navigating difficult conversations; * Emotional intelligence and empathy to engage diverse profiles and journey stages; * Exceptional organization, attention to detail, and ability to prioritize multiple demands; * Logical reasoning and data-driven mindset; * Ease facilitating structured tracking rituals and meetings; * Ability to perform under pressure while maintaining delivery quality and clarity; * Proactivity and motivation to solve problems; * Consultative profile and willingness to guide customers on ERP best practices. * Experience with goals and OKRs; * Affinity for structured routines; * Familiarity with CRM tools. **Additional Information** Flexible Benefit/Meal Allowance: R$ 40.00 per business day. Remote Work Allowance. Do you need to work onsite? We offer transportation vouchers. For those arriving by train/metro, we provide a shuttle service from the station to the office. Bradesco Health Insurance Plan. Amil Dental Insurance Plan. Pharmacy Allowance. Childcare Allowance. Birthday Day Off—to celebrate as you wish! To maintain physical health and wellness, we partner with accredited gym apps. To relax and care for mental health, we offer partnerships with online therapy and meditation platforms. SESC Partnership—Full Membership Credential. Exclusive discounts at top universities and educational institutions—including undergraduate, graduate, and MBA programs—as well as free access to Omie Academy for employees. English-in-Company course partnership. Discount program for insurance products. Swile Shop: exclusive discount platform. Dell partnership. PPRL. Travel benefits. Life insurance. We are a software company bringing prosperity to the Brazilian entrepreneurial ecosystem—unlocking business growth through a platform that solves any management complexity simply, intuitively, and efficiently. Omie seeks professionals who can further amplify results within an organizational culture grounded in trust, transparency, and loyalty among teams, partners, and customers. We look for people with a growth mindset—valuing adaptability, collaboration, and motivation by innovation and continuous learning. **We are all \#OmieLovers!** We believe **EVERYONE** should feel welcomed, safe, and fulfilled—being their best selves. That’s why all our opportunities are open to everyone, valuing and encouraging inclusion and diversity.
João Silva
Indeed · HR
João Silva
Indeed · HR
