Description
**Objective:**
Ensure e-commerce operations, managing offers, orders, customer service, and performance metrics.
**Key Responsibilities:**
Upload products and offer catalogs
Analyze pricing (store vs. e-commerce vs. competitors)
Monitor KPIs (sales, orders, conversion rate)
Respond to customer service inquiries (SAC)
Monitor order picking at stores (timeliness and quality)
Support integration with sales, marketing, and physical stores
**Requirements:**
Basic Excel proficiency
Proficiency with systems
Organization and attention to detail
Strong communication skills
**Role Purpose:**
Ensure accurate execution of e-commerce operations
Enhance customer experience
Support growth of the digital channel
**Minimum Education:** Bachelor's Degree