Customer Service Representative

Description

Job Summary: The professional will be responsible for providing customer and tenant support and assistance, managing incident reports and loan equipment, and operating in a dynamic environment. Key Highlights: 1. Provide customer and tenant support and assistance 2. Manage loan equipment for customers 3. Handle event-related requests and shopping center needs ALLOS is a brand with a strong heritage—approximately 50 years of experience transforming the retail market in Brazil. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. Our new brand emerged ready for the future following the 2023 merger between Aliansce Sonae and brMalls. Yet this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975. In 2019, the merger between Aliansce and Sonae Sierra gave rise to Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—and we are ready to create moments that transform and impact people’s lives, fostering connections and opportunities. **Responsibilities and Duties** Provide customer and tenant support and assistance; Update service scripts and maintain regular contact with the Customer Service Center team; Prepare monthly service reports; Log incidents, engage relevant departments, and follow up to ensure resolution; Manage loan equipment for customers (e.g., baby strollers, wheelchairs, portable chargers, etc.); Support events or other shopping center needs involving tenant and customer relations. **Requirements and Qualifications** * High school diploma; * Basic Microsoft Office knowledge; * Experience in customer service (Call Center, Ombudsman, or Customer Service). **Additional Information** What We Offer You * Meal/Voucher Allowance; * Transportation Allowance/Parking; * Health Insurance; * Dental Insurance; * Life Insurance; * Wellhub; * Wellz (corporate mental health program); * Birthday Day Off; * Saber Online (internal learning platform); * Annual Bonus. **Work Location:** Taboão Shopping **Work Model:** On-site **Shift Schedule:** 5 days on / 1 day off, from 4:00 PM to 10:00 PM We exist to connect people with what matters—serving and delighting every day, and creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy built on 50 years of experience that reshaped retail in Brazil and cemented a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15,000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We design physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for tenants and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to building and promoting a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, origins, life experiences, and backgrounds—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that foster equal opportunity. We expect all employees, regardless of position or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.