Customer Service Center

Description

Job Summary: A professional responsible for providing customer service through electronic channels, managing appointments, and supporting e-commerce store demands, with emphasis on courtesy and efficiency. Key Highlights: 1. Multichannel customer service and demand management 2. Focus on courtesy, respect, and efficiency in customer interactions 3. Full participation in training programs and commitment to information security Responsibilities and Duties: * Provide customer service via the electronic channels established by the company; * Deliver customer service fully in accordance with established procedures; * Send invoices to customers upon completion of service; * Send requested results to customers; * Address e-commerce store-related demands; * Confirm daily appointments with customers; * Perform necessary rescheduling, cancellations, and ad-hoc scheduling; * Serve all internal and external customers with courtesy, respect, and efficiency; * Attend 100% of training sessions to which the employee is summoned by the organization; * Perform other duties relevant to the position; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations. Compensation: R$1\.734,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Childcare allowance * Life insurance * Food voucher * Meal voucher * Transportation voucher Work Location: On-site