Job Summary: The professional will be responsible for attending to customers, seeking solutions to their inquiries, and recording their needs in the system using WhatsApp, phone, and email. Key Highlights: 1. Focus on customer service and problem resolution 2. Interpersonal communication and teamwork 3. Use of multiple communication channels (WhatsApp, phone, email) LIFE IS MEANT TO MOVE Nice to meet you! We are the most passionate company you’ve ever seen. We take pride in what we do and believe that being part of people’s stories, reunions, and special moments is essential to our business. Founded in 2006, Movida is one of Brazil’s largest companies in the light vehicle rental and fleet management sectors. It stands out for its customer service, diversified services, and innovations such as monthly rentals for individuals, in-car 4G Wi-Fi, the Carbon Free Program, among others, as well as significant fleet growth over recent years. Listed on B3’s Novo Mercado (MOVI3), the highest corporate governance level, Movida is also included in the Corporate Sustainability Index (ISE) and is the world’s first publicly traded car rental company to achieve B Corporation certification—reinforcing its commitment to sustainability. Currently operating in 26 states across major cities and airports, Movida has 180 vehicle rental stores and 87 pre-owned vehicle sales stores. In 2013, Movida was acquired by JSL (Simpar Group); today it operates under Movida Participações, established in 2015 to manage Rent-a-Car and fleet and light vehicle management and outsourcing operations. With over 5,000 employees, Movida distinguishes itself through an innovative and straightforward approach. Customer focus and its PEOPLE are at the core of its DNA! Responsibilities and Duties: Customer service, support, and resolution of customer inquiries; Providing assistance via WhatsApp, phone, and email; Identifying solutions for reported issues; Understanding customer needs and accurately documenting them in the system; Requirements and Qualifications: TECHNICAL: Completed High School; a college degree is a plus; Basic Microsoft Office proficiency; Experience in Customer Support (SAC) is desirable. BEHAVIORAL: Planning and organization; Interpersonal communication; Conciseness; Teamwork. Minimum Education Level: High School (Secondary Education) * and Dental, * Extended Maternity and Paternity Leave * On-site Meals * Transportation Allowance (6% payroll deduction) * Discount Club * University Program * Onboard Baby Kit * Support for purchasing school supplies for children * Emotional Support – 24-Hour Hotline * Totalpass * Medical Assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
