MercadoCar is seeking a Customer Service Agent to join our team. If you are passionate about excellence in customer service and possess exceptional communication skills, this could be the perfect opportunity for you. **Key Responsibilities:** \- Handle customer calls, ensuring courteous, efficient, and high-quality service. \- Resolve issues and provide solutions for any type of customer inquiry or complaint. \- Record all customer interactions in our system for proper follow-up and analysis. \- Maintain an in-depth knowledge of our products and services to deliver accurate and comprehensive responses to customers. \- Collaborate as part of a team, working closely with other internal departments to ensure an exceptional customer service experience at all times. **Requirements:** \- Availability to work from 3:40 PM to 10:00 PM and on weekends. \- Strong written and verbal communication skills, ensuring clear, concise, and friendly service. \- Ability to actively listen and understand customer needs, offering personalized solutions. \- Basic knowledge of automotive products will be considered a plus. \- Ability to multitask effectively while maintaining focus and composure, even under high-pressure situations. \- Full availability regarding working hours. \- Basic computer literacy. \- Completed High School education. **We Offer:** Benefits including meal allowance, on-site meals, transportation allowance, medical and dental assistance, and Plus Benefits Card. Competitive salary. Career development plan. If you match this profile and are ready to embark on a journey of excellence in customer service, apply now! We’re eager to meet you and welcome you to our team! *MercadoCar, a leader in automotive parts and accessories since 1971, currently operates a network of 9 stores, 1 call center, and 2 distribution centers located in strategic areas across Greater São Paulo, and is looking for professionals to join its team.* *Do you enjoy teamwork and professional development grounded in ethics, respect, and transparency? Can you envision yourself in an environment that values customer delight and strives for excellence in procedures?* *If you answered “yes” to all these questions, join the MercadoCar team!* **MERCADOCAR JOB APPLICANTS: WE DO NOT CHARGE FEES FOR PARTICIPATION IN SELECTION PROCESSES.** Employment Type: Full-time CLT Compensation: R$1\.738,00 per month Benefits: * Dental assistance * Meal allowance * Food voucher * Transportation allowance Work Location: On-site