Job Summary: We are seeking a proactive and organized Community Manager/Social Media Assistant to work behind the scenes, ensuring community management and content publishing pipeline operations. Key Highlights: 1. Opportunity to build a solid career at an established agency 2. Frontline engagement with the public and operational support 3. Hands-on learning while managing large accounts We are looking for a Community Manager/Social Media Assistant who is highly motivated to learn, extremely organized, and eager to build a solid career within an established market agency. We seek someone with a "hands-on" mindset—proactive and demonstrating strong potential for growth and future leadership roles. It is essential that this person excels at task organization, possesses strong communication skills, and has knowledge of social media platforms (especially vertical formats such as TikTok and Reels). You need not be a senior expert or appear on camera; rather, you must serve as the operational engine driving execution behind the scenes—ensuring flawless public engagement and content publishing workflows. About the Role This position requires full-time in-person work in São Paulo, serving as the central operational support for several key agency functions. Your primary responsibilities will include frontline public engagement (community management, customer service, and mention monitoring), as well as providing essential operational support to ensure smooth workflows for content, design, and video teams. Day-to-day tasks include scheduling posts, tracking creative deliverables, organizing publication materials and folders, and providing on-site assistance during content recordings and productions. If you want to join a top-tier agency, gain practical experience managing major accounts, and prove your value for internal advancement, this is your opportunity! Responsibilities: \- Manage community operations on the frontline, including customer service (SAC), responding to comments and direct messages using the brand's voice. \- Conduct ongoing social media monitoring (Social Listening) to identify mentions, potential crises, or real-time engagement opportunities. \- Provide daily operational support to the Novibet team and Strategic Projects team. \- Schedule and publish posts across platforms, ensuring timely delivery. \- Track and follow up on daily schedules and deliverables with design and video teams. \- Organize text, graphic, and video assets into folders and systems to ensure smooth publishing pipeline flow. \- Assist on-site during content recordings and productions, preparing environments and organizing required materials. \- Extract data, develop performance reports, and prepare results presentations. \- Propose ideas, insights, and trend references (trends and memes) focused on vertical content (TikTok and Reels). \- Handle additional operational tasks arising during daily agency operations. Requirements: Reside in São Paulo (This role is 100% in-person). Genuine eagerness to learn, grow professionally in communications, and build a long-term career within the agency. Excellent written communication skills (impeccable spelling), as you will respond daily to users on behalf of brands. Exceptional organizational skills to manage spreadsheets, folders, scheduling, and approval workflows with the team. Familiarity with social media platforms and understanding of vertical content dynamics (TikTok and Reels). Proactivity and sense of urgency: being the person who identifies problems and proposes solutions before being asked. Basic proficiency with post-scheduling tools and reporting data extraction. Desire to work in an agile environment handling multiple clients and content formats. Preferred: English proficiency. Benefits: TotalPass.
João Silva
Indeed · HR
João Silva
Indeed · HR
