* **JOB MISSION** Responsible for monitoring, supervision, and operation of the electronic security systems at the Operations Center. **MAIN RESPONSIBILITIES – What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the CCTV operator from the previous shift; Guide customers, via intercom, on resolving issues arising during entry or exit from the parking area, whenever activated; Manage key control; Screen service authorizations; Review and sign all authorizations issued by other departments, removing letters related to services already completed or with expired dates, informing the immediate supervisor for appropriate action, and recording service execution in individual store files; Initiate surveillance procedures across the full coverage area of the CCTV system; Report shift incidents to the Supervisor so they may be included in the Daily Incident Report; Communicate directly with in-house and third-party security personnel regarding follow-up on incidents or suspicious situations detected; Support the security team in monitoring and identifying suspicious elements or situations; Support store and facility opening/closing activities, identifying potential suspicious situations; Monitor the contracted team, verifying area coverage; Inform Supervisors and record in the Incident Logbook equipment malfunctions within the security system, such as offline or faulty cameras, non-functional alarms, etc.; Check recording, playback, and operational status of all equipment comprising the CCTV system; Perform a checklist covering camera positioning, panic alarm control panel operation, and intrusion detection system verification; Verify elevator operation via the system—activating/deactivating/blocking floors when necessary—as well as activating/deactivating escalators; Monitor the facility’s panic alarm system, including those installed in stores; Perform daily CCTV monitoring operations for the entire facility; Complete the Incident Logbook and ensure the report accurately reflects all activities performed; Modulate and transmit messages on Security, Maintenance, Cleaning, and Parking frequencies; Accompany the floor team during checks of access doors to the facility during non-operational hours and relay findings to the Shift Supervisor; Assume responsibility for operating the parking control panel and verify malfunctions in automatic entry/exit gates; Request authorization from the Shift Supervisor before releasing team members not subject to handover procedures; Receive authorization requests from floor posts (e.g., door-opening authorization, restroom access authorization); Open and close automatic gates at access-controlled areas and parking, upon request from floor posts. **OBSERVATIONS** ---------------