Job Summary: Professional responsible for front-desk reception and customer service, focusing on answering inquiries, scheduling appointments, sales, and administrative management of the unit. Key Highlights: 1. In-person and online customer service 2. Appointment and sales management 3. Assistance with procedures and payments Responsibilities and Duties: * Opening and closing the unit; * Receiving customers, clarifying doubts, and guiding them on preparation for procedures; * Customer service: in-person, by phone, and via WhatsApp; * Scheduling sessions, verifying and confirming the next day's procedure and evaluation schedule; * Lead generation at the store; * Registering and updating data in the system; * Assisting customers with check-in and digital signature on contracts; * Assisting customers with tablet usage at the reception; * Requesting customer referrals to friends; * Informing customers about payment methods, cancellation policies, and unit transfers; * Renegotiating debts when necessary; * Submitting service requests to administrative departments; * Organizing the reception area and inspection folders; * Approaching customers for package sales and resales; * Responsible for receiving payments and processing card transactions; * Receiving unit supply materials and documents; * Preparing mailbags, document protocols, and receiving such items; * Entering data into the system for GIS reporting (shopping mall unit); * Requesting release authorization for service providers (shopping mall unit); * Checking correspondence in administration and reviewing documents related to the shopping mall (shopping mall unit). Requirements and Qualifications: * Completed high school education; * Proficiency in Microsoft Office Suite; * Experience in customer service and in-person/online sales; * Availability to work weekends on a rotating schedule. Employment Type: Full-time, CLT (Consolidation of Labor Laws) permanent position Compensation: Starting from R$2.160,00 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal voucher * Transportation voucher Selection Question(s): * What is your availability regarding working hours? Education: * High school diploma (Mandatory) Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
