Support Analyst 12x36

Description

**Systems Support Analyst (.NET)** ============================================== **About the opportunity** ------------------------ We are seeking a Systems Support Analyst to monitor, support, and resolve incidents related to the company's applications. The professional will be responsible for monitoring systems, analyzing issues, providing support to users and customers, and ensuring service continuity and stability. This position is **100% remote**, operating on a **12x36 shift schedule**, serving clients in the São Paulo metropolitan area (São Paulo city and Greater São Paulo). **Key responsibilities** -------------------------------- * Monitor and manage Level 1 and Level 2 service tickets; * Investigate, diagnose, and resolve incidents related to applications; * Monitor systems and business processes to ensure service availability; * Execute validation routines and tests in production environments; * Identify improvement opportunities and propose solutions for customer requirements; * Escalate issues to specialized teams or coordination when necessary; * Provide technical feedback to the Level 3 support team; * Prepare operational and activity-tracking reports; * Record incidents, analyses, and applied solutions to contribute to the team’s knowledge base. **Requirements** -------------- ### **Mandatory** * Experience in supporting and maintaining systems developed in .NET; * Knowledge of C\#; * Knowledge of React; * Experience with SQL databases; * Experience with agile methodologies, especially Scrum; * Knowledge of messaging script configuration and support; * Experience in system development; * Strong analytical and problem-solving skills; * Ability to communicate effectively and collaborate with customers and multidisciplinary teams. ### **Education** Completed undergraduate degree in: * Computer Science; * Software Engineering; * Information Systems; * Systems Analysis and Development; * Or related fields. **Preferred qualifications** ---------------- * Experience in mission-critical and high-availability environments; * Knowledge of application monitoring and log analysis; * Experience in support operations with shift-based coverage. **Work model** ---------------------- * Employment type: CLT * Work mode: 100% Remote * Shift schedule: 12x36 * Service location: Clients in São Paulo city and Greater São Paulo Interested candidates: Send CV to Nicole de Morais Gonçalves ✉️ nicole.goncalves@gsoftware.com.br WhatsApp: https://lnkd.in/d92giGQ8