N2 SUPERVISOR

Description

Job Summary: The Netway Group is seeking a professional to supervise field teams, plan operations, monitor service quality, and ensure achievement of targets, while maintaining communication and training the team. Key Highlights: 1. Supervise field teams in telecommunications 2. Monitor service quality and ensure operational deadlines 3. Support process and management tool improvements **Nice to meet you—we’re the Netway Group!** Here, we have a large team that makes everything happen. It is through the effort and dedication of each of our people that we have become a benchmark in what we do, united by our purpose: “Exceeding expectations by connecting people and organizations, breaking down barriers.” With presence in over 100 cities across multiple Brazilian states, we deliver high-quality, stable connectivity to more than 70\.000 customers nationwide. Our connection goes beyond providing reliable internet. We operate our own fiber route to São Paulo, ensuring superior performance when accessing websites and games hosted in that region. We also offer value-added services (VAS) aligned with our audience, such as Max, Paramount\+, Globoplay, telemedicine, among others. Our commitment extends beyond internet—we strive to provide well\-being, convenience, and technological advancement for our customers. **Join the Netway Group and leave your mark by making history.** **Responsibilities and Duties:** SUPERVISE FIELD TEAMS: In activities related to installation, maintenance, and repair of telecommunications networks, ensuring execution complies with technical standards and safety regulations. SUPPORT DAILY OPERATIONAL PLANNING: Assigning tasks and monitoring technicians’ productivity. MONITOR SERVICE QUALITY: Conducting on-site inspections and reporting non-conformities to supervisors. ENSURE COMPLIANCE WITH OPERATIONAL DEADLINES AND TARGETS: Identifying solutions for any technical issues that may arise. MAINTAIN CONSTANT COMMUNICATION WITH SUPPORT, ENGINEERING, AND CUSTOMER SERVICE DEPARTMENTS: Facilitating information flow. TRAIN AND GUIDE THE TEAM: On basic procedures, reinforcing best practices in safety and customer service. SUPPORT IMPLEMENTATION OF IMPROVEMENTS: In operational processes and use of management tools. **Requirements and Qualifications** 3–4 years of prior experience in technical support, preferably as a Senior N2 Analyst; Comprehensive knowledge of systems; Experience with management tools; Familiarity with escalation procedures; Completed Technical Education in Telecommunications, Electrotechnics, Electronics, or related fields. Desirable: Ongoing undergraduate studies in Telecommunications Engineering, Computer Networks, or related areas. **To join our team, it is essential to:** Be proactive, acting autonomously and anticipating solutions. Pay attention to detail, delivering tasks with quality and precision. Focus on the customer, prioritizing excellence in service. Demonstrate willingness to learn, seeking growth and development. Collaborate effectively, embodying teamwork and a positive attitude. Maintain respect and courtesy in all interactions. **Why choose the Netway Group?** Our culture is our DNA. It has sustained our success so far and will continue serving as the foundation for our future. To provide a complete and positive journey, we offer career development plans, market-competitive remuneration, performance-based bonuses, meal vouchers, transportation vouchers, internet vouchers, life insurance, partnerships with local institutions, and a collaborative, welcoming environment. **Employment Type: CLT – On-site** Working Hours: Monday to Friday: 8:00 AM to 6:00 PM (with a 2-hour break) Saturdays: 8:00 AM to 12:00 PM.