Job Summary: Manage the store, ensuring operational excellence, sales results, team development and monitoring, and workplace quality. Key Highlights: 1. Strategic leadership for store operational excellence 2. Team management and development of high-performance teams 3. Analysis and proposal of strategies to boost sales Description Mission: Ensure operational excellence of a store (sales results and processes), aiming to achieve established objectives, team development and monitoring, as well as workplace quality. Prerequisites: * Extensive experience in retail or service sectors within commercial areas; * Extensive experience in people management; * Completed or ongoing undergraduate degree (Commercial Management, Administration, or related fields); * Proficiency in Microsoft Office suite as a user. Sales: * Monitor promotions and sales cycles; * Negotiate store targets under your responsibility with Group Administration; * Analyze, formulate, and control cycle targets (for teams and products/categories); * Track sales per consultant in the system for filling out target and results spreadsheets; * Observe sales on the store sales floor; * Ensure correct use of the Clube Viva O Boticário; * Propose sales strategies (training, incentive campaigns, promotion, sampling, KPIs); * Develop alternatives for inventory turnover (partnerships, after-sales, events); * Ensure minimum performance indicators (items per invoice, average invoice value, average price); * Conduct and analyze diagnostics of results and performance. Finance: * Promote, control, and ensure store operational results (sales, expenses, losses); * Monitor daily cash register opening and closing; * Monitor and comply with internal standards, criteria, and methods of cash register receipt handling. People: * Manage people (performance, development, team climate, etc.); * Propose and conduct team integration and motivation initiatives; * Conduct individual and team performance evaluations and propose improvement actions for observed aspects; * Communicate and ensure understanding of franchisor directives and internal Group Gerbera policies; * Encourage team participation to contribute to business improvement; * Hold formal team meetings for alignment and monitoring; * Participate in employee hiring and termination processes; * Prepare team work schedules and monitor team working hours; * Observe team personal presentation (image and demeanor); * Identify and report needs for additional training, focusing on specific categories or customer service; * Encourage team access to/monitoring of franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.). Administration: * Participate in procurement processes with Group Gerbera's Purchasing Department and/or operator; * Monitor inventory levels and report product replenishment needs; * Ensure correct implementation of store communications (pricing/visual merchandising/window displays/graphics plan); * Ensure proper product exchange procedures; * Enter invoices into the system; * Conduct or participate in store or Group Gerbera meetings; * Observe and relay communications sent by the franchisor and/or Group Gerbera Administration (TV programs, portals, newsletters, etc.) to teams; * Access/monitor franchisor communication channels (Operations Manual, portals, extranet, magazines, guides, etc.); * Attend in-person or extranet-based training sessions when directed by Group Gerbera management or administration.
João Silva
Indeed · HR
João Silva
Indeed · HR
