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Summary: This Sr. Manager role focuses on managing the entire e-commerce supply chain, ensuring the best customer experience through timely delivery and cutting-edge logistics strategies. Highlights: 1. Manage the entire e-commerce supply chain for Brastemp and Consul brands 2. Optimize operational efficiency and reduce shipping costs 3. Lead a team of 45 employees and build network projects **Requisition ID:** 70523 **About Whirlpool Corporation** Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As theonly major U.S.\-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including *Whirlpool*, *KitchenAid*, *JennAir, Maytag*, *Amana,* *Brastemp*, *Consul*, and *InSinkErator*. In 2024, the company reported approximately $17 billion in annual sales \- close to 90% of which were in the Americas \- 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. **The team you will be a part of** ---------------------------------- This position will be part of our Logistics structure—the area responsible for the entire delivery strategy for the Brastemp and Consul brands, as well as spare parts throughout Brazil **This role in summary** ------------------------ This Sr. Manager role focuses on managing the entire e\-commerce supply chain for our products—from website availability to last\-mile delivery. Given the challenges of the e\-commerce landscape, our goal is to ensure the best customer experience through timely delivery and the development of cutting\-edge logistics management strategies. **Your responsibilities will include** -------------------------------------- Managing an average team of 45 employees, this role is responsible for building and executing network projects, technology integration, and partnering with Consumer Care to enhance the customer experience. This position also involves working closely with our D2C structure to enable the best logistics alternatives. Your goal is to optimize operational efficiency, reduce shipping costs, and ensure an exceptional "unboxing" experience for our customers. **Minimum requirements** ------------------------ * **Last\-Mile Excellence:** Manage relationships with carriers and couriers to improve delivery speeds and reduce failed delivery rates. * **Cost Management:** Own the logistics budget, identifying opportunities for cost savings through contract negotiations and process automation. * **Data\-Driven Leadership:** Monitor Key Performance Indicators (KPIs) such as **OTIF** (On\-Time In\-Full), **CPO** (Cost Per Order), and **Inventory Accuracy**. * **Reverse Logistics:** Streamline the returns process to ensure a seamless customer experience and efficient restocking. * **Cross\-functional Collaboration:** Work closely with Marketing, Tech, and Customer Service teams to align logistics capabilities with promotional spikes (e.g., Black Friday). **Preferred skills and experiences** ------------------------------------ Knowledge of other business areas, such as **taxes and tariffs**, is a plus. Experience in **warehouse implementation management** is a strong differentiator. * **Experience:** 7\+ years in logistics/supply chain, with at least 3 years specifically in a high\-volume **e\-commerce** environment. * **Education:** Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related field (MBA is a plus). * **Tech Savvy:** Advanced knowledge of WMS (Warehouse Management Systems), ERPs, and data visualization tools (like Tableau or PowerBI). * **Leadership:** Proven track record of managing high\-performing teams and external vendors. * **Analytical Skills:** Ability to turn complex data into actionable insights. * **Language:** Fluency in English (written and verbal) is required for this role. **What we offer** ----------------- \_Flexible schedule; \_"No dress code"; \_Gympass; \_Transportation voucher, Shuttle buses or Free on\-site parking; \_Food voucher; \_Meal on\-site; \_Benefits such as payment\-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market; \_Annual Executive Check\-Up covered by the Health Plan, with no co\-payment; \_Employee Support Program, with 24\-hour assistance from legal, social, financial, social workers, and psychologists; \_Daycare allowance or Nursery at the company;; \_Services available on\-site: beauty and aesthetics salon, in\-house bank, laundry, cafeteria, restaurant, and lactation room; \_Two weeks of remote work per year; \_After 5 years with the company, eligible employees can take four weeks of paid leave; \_Retention bonus; \_Executive discount on products through Compra Certa; \_Discounts on insurance (pet, auto, home, bike, travel, and more); \_Extended maternity/paternity leave. Learn more at https://www.whirlpoolcareers.com/trabalhe\-conosco\-no\-brasil/ Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
