Description: Your profile must be/have: Education: * Completed or ongoing bachelor's degree in Computer Science, Software Engineering, Information Systems, or related fields. * Minimum 5 years of experience working with corporate IT infrastructure, Level 2 technical support, and deployment/administration of hybrid environments. Solid experience in mixed environments (Windows + macOS): * Windows: * Windows 10/11 Pro and Enterprise. * User administration, permissions, credentials, BitLocker, and local policies. * macOS: * Configuration, permissions, FileVault, security profiles, application support, and integration with MDM. * Network, permissions, iCloud/Drive synchronization, and internal resource access troubleshooting. Microsoft services administration: * Active Directory: user/group creation/removal, GPOs, Organizational Units, permissions. * DNS, DHCP, DFS, file shares, and authentication. * Administration of legacy Microsoft 365 environment, especially SharePoint and OneDrive access and governance. Endpoint security management: * Corporate antivirus/EDR: * Windows: ESET Endpoint Security (administration, policies, reporting, quarantine, remediation) and others. * macOS: expertise in solutions such as ESET, Jamf Protect, Mosyle, or equivalents. * Alert monitoring, event investigation, removal/quarantine, and initial containment. Experience with MDM (Mobile Device Management): * Familiarity with tools such as: Jamf, Mosyle, Intune, Kandji. * Management of workstation inventory, application deployment, configuration profiles, security policies, OS updates. * Compliance control and governance of macOS and Windows device fleets. Network and security infrastructure: * Fortigate firewall administration (security policies, objects, SD-WAN, NAT, site-to-site VPN, and user VPN). * Aruba switch operations (VLANs, trunk/access ports, Spanning Tree, uplinks, segmentation, and troubleshooting). * VLANs, trunk/access ports, Spanning Tree, uplinks, segmentation, and troubleshooting. * Ubiquiti UniFi administration (corporate SSIDs, guest Wi-Fi, access policies, bandwidth control, and stability). * Ability to perform network discovery, diagnose network issues, latency, DHCP, DNS, gateways, Wi-Fi, and VLANs. Experience with inventory, support, and productivity tools: * GLPI: ticket creation and management, knowledge base, automatic and manual inventory, documentation. * Monitoring and control agents: Salvy or equivalent tools. * Diagnosis and resolution of email, access, printing, VPN, and device issues. Experience with Google Workspace: * User creation/removal, group and alias management. * Organization by Organizational Units. * Email, Drive, Meet, authentication, and basic auditing policies. AWS knowledge (practical/operational level): * EC2, S3, IAM, Security Groups, VPC, subnets. * Understanding of hybrid networks (VPNs, DNS, routing). * Interaction with critical environments under Cloud/DevOps team guidance. * Behavioral competencies: * Organization, clear communication, sense of urgency, autonomy, attention to detail, and focus on continuous improvement. Differentiating requirements: Certifications: * Fortinet NSE, Aruba, Ubiquiti, Microsoft, AWS, Jamf, Intune. Previous experience with: * Observability/monitoring (Zabbix, Grafana, Prometheus, Datadog). * Automation using PowerShell, Bash, or Python. * Large-scale MDM projects (macOS/Windows). * Migrations between productivity suites (Microsoft 365 ↔ Google Workspace). * High-criticality environments (fintechs, payment systems, betting platforms). * Knowledge of information security practices and standards such as ISO 27001. What will this professional do daily? On-Premise Infrastructure Administration * Active Directory administration: * Account creation, modification, and deletion. * Groups, GPOs, OUs, and permissions. * Authentication structure, access controls, and security policies. * DNS, DHCP, file servers, printing, permissions, and access management. * Support for the legacy Microsoft 365 environment: * Ensure SharePoint and OneDrive access while coexisting with Google Workspace. * Enable access, permissions, data transfers, and governance. macOS Environment Management * In-depth technical support for Apple devices: * Security configurations, FileVault, permissions, profiles, and network integration. * MDM-based administration: * Profile application, app distribution, security policies, and updates. * Ensure standardization of setups, inventory, and configurations across Windows and Mac. Endpoint Security (Windows and macOS) * EDR/Antivirus implementation and operation: * ESET Endpoint Security (Windows): policies, remediation, reporting. * macOS solutions (ESET/Jamf Protect/Mosyle): compliance, alerts, containment. * Initial analysis and escalation of security alerts. Network and Security * Perform environment discovery and operate Fortigate: * Access rules, objects, NAT, SD-WAN, VPNs, and compliance. * Perform environment discovery, configure and maintain Aruba switches: * VLANs, LAN networking, port configurations, uplinks, and troubleshooting. * Perform environment discovery and administer Ubiquiti UniFi: * Corporate Wi-Fi, guest networks, performance tuning. * Support expansion and ensure access quality. * Document topologies, standards, and configurations. IT Support (L1/L2) * Handle tickets related to: * Access, permissions, computers, VPN, email, network, printers. * Ensure a positive end-user experience. * Record and document solutions, procedures, and automations. Inventory, Governance, and Device Fleet Management * Operate and maintain GLPI: * Knowledge base, SLAs, tickets, hardware/software inventory. * Maintain agents such as Salvy fully operational. * Full lifecycle management of assets: receipt, deployment, movement, and disposal. AWS Cloud Activities * Perform operational tasks in AWS: * IAM (users, roles, policies), Security Groups, EC2, S3, VPC. * Help ensure stable connectivity between on-premise and AWS. * Support improvement initiatives and automations guided by the Cloud/DevOps team. * Participate in standardizing access, policies, and controls across on-premise and cloud environments. 2512220202491879925