**Job Description** We are looking for an **SDR (Pre\-sales)** to handle first contact and qualification of potential patients at Clínica Magela Júnior (CMJ). This person will be responsible for initial outreach via digital channels, understanding patient needs, and appropriately directing them to the relevant specialties and professionals at the clinic, thereby contributing to increased appointment bookings and improved patient experience. **Key Responsibilities** * Conduct initial contact with leads generated from social media, WhatsApp, and other digital channels. * Identify patient needs and direct them to the appropriate specialty (dentistry, aesthetics, psychology, physiotherapy, among others). * Inform about consultation fees, service conditions, and benefits of the Club de Vantagens (Advantages Club), where applicable. * Qualify leads according to defined criteria (profile, urgency, specialty, scheduling capacity). * Support appointment and procedure scheduling. * Record interactions and information in internal systems or CRM. * Maintain clear, courteous, and professional communication with patients and prospective patients. * Assist the administrative/commercial team in organizing the schedule and patient flow. **Minimum Requirements** * Currently enrolled in or graduated from a Bachelor’s degree program (e.g., Business Administration, Commercial Management, Communications, Health-related fields, or related areas). * Strong verbal and written communication skills. * Organized, proactive profile with strong interpersonal skills. * Basic knowledge of customer service or sales. * Proficiency with digital tools (WhatsApp, Instagram, scheduling systems). **Preferred Qualifications** * Prior experience as an SDR, commercial receptionist, or in clinics/consulting offices. * Familiarity with CRM or scheduling systems. * Experience handling customer service via WhatsApp and social media. * Familiarity with the healthcare, dentistry, or aesthetics sectors. **Expected Behavioral Competencies** * Clear and empathetic communication. * Organization and responsibility regarding information and scheduling. * Resilience in handling patient objections and questions. * Focus on service quality and patient experience. * Interest in professional growth and development within commercial/customer service roles in healthcare. Employment Type: Full\-time CLT Compensation: R$1\.518,00 \- R$4\.000,00 per month