We are seeking a Reservation Agent to join the Reservations team at a hospitality company renowned for its expertise in corporate and leisure accommodations. Prior experience in hotel front-office operations and reservations—specifically within the city of operation—is essential, as is proficiency in PMS (Property Management System), GDS (Global Distribution System), and distribution tools. We seek a communicative, organized, detail-oriented, and results-driven professional. The selected candidate will primarily be responsible for handling guest inquiries and entering reservations into the system, supporting occupancy and profitability strategies while ensuring exceptional customer service. **Key responsibilities of the Reservation Assistant include:** * Providing customer service to guests, travel agencies, tour operators, and corporate clients for accommodation sales; * Entering reservations into the system with accuracy and efficiency; * Supporting hotel occupancy and profitability strategies; * Ensuring outstanding service delivery to provide customers with an optimal experience; * Assisting with group reservation management and corporate client service; * Utilizing PMS (Property Management System), GDS (Global Distribution System), and distribution tools for reservation control. **Requirements:** * Completed bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related fields (Mandatory); * Prior experience in hotel front-office operations and reservations—specifically in Ribeirão Preto (Mandatory); * Proficiency in PMS (Property Management System), GDS (Global Distribution System), and distribution tools (Mandatory); * Strong verbal and written communication skills, proactivity, and results orientation (Mandatory); * Experience working with mid- to large-scale hotel chains (Preferred); * Familiarity with Omnibees or other reservation management systems (Preferred); * Experience in corporate client service and group reservation management (Preferred); * Working hours: Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 12:00 PM. Employment type: Full-time CLT contract Salary: BRL 2,252.00 – BRL 6,000.00 per month Benefits: * Health insurance * Meal allowance * Transportation allowance