Receptionist/Customer Service Representative

Description

Job Summary: We are seeking a dynamic, proactive, and welcoming Receptionist to serve as the school's first point of contact, supporting both pedagogical and administrative processes. Key Highlights: 1. Growth opportunity within an established group 2. Professional training and development 3. Full scholarship for language studies Position: Receptionist – Wizard Rio Claro Are you communicative, organized, and passionate about working with people? Do you want to join a school that transforms lives through education and is part of a strong group with **13 units in the region**? Then this opportunity is for you! About the Position We seek a dynamic, proactive, and welcoming professional to work as a **Receptionist**, with working hours from Monday to Friday, 12 PM to 9 PM (1-hour break), and Saturdays from 11 AM to 3 PM. You will be the first point of contact for students, parents/guardians, and visitors at our school. This role is strategic and involves supporting both **pedagogical processes** and **administrative and financial processes** at the unit. Main Responsibilities **Customer Service and Relationship Management** * Greet students, parents/guardians, and visitors with excellence * Provide in-person, telephone, and WhatsApp support * Support student retention and loyalty initiatives **Support for Pedagogical Processes** * Organize classes and classrooms; enter grades and attendance into the system * Assist the pedagogical coordination team * Monitor attendance and track schedules * Support pedagogical events and parent/guardian meetings **Administrative and Financial Processes** * Assist with enrollment and re-enrollment management * Issue and verify contracts * Record and monitor payments * Organize administrative documents and reports Requirements * Completed high school education (a college degree is preferred) * Strong verbal and written communication skills * Organizational skills and attention to detail * Proficiency with systems and administrative routines * Experience in customer service (preferred) What We Offer * A welcoming and collaborative work environment * Professional training and development * Growth opportunities within an established group with 13 units * Competitive salary \+ benefits * Asynchronous training via Pearson Corporate University * Full scholarship for language study, available for the employee or their dependents If you enjoy working with people, possess strong organizational skills, and wish to grow alongside an institution that values education, development, and results, send us your resume and join our team! Employment Type: Full-time, Permanent CLT contract Compensation: R$1\.820,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site