Operations Assistant

Description

Job Summary: Doc9 is seeking an Operations Assistant to join our Legal Logistics team, playing a crucial role in the company's growth. Key Highlights: 1. Working in the Hearings Team 2. Company experiencing exponential growth 3. Dynamic and constantly changing environment **Job Description** --------------------- You will play an extremely important role in doc9’s growth as an **Operations Assistant** within the Legal Logistics team. Doc9 is a lawtech with a well-established brand in the legal market, growing at an exponential pace with its legal services: hearings, investigations, and calculations. Additionally, we offer two purely technological (SaaS) products: Whom and Which. Our team consists of curious, entrepreneurial individuals who value teamwork and believe sustainable growth stems from people who love what they do. We are looking for engaged professionals with passion in their eyes and strong motivation to develop and grow with us. **Responsibilities and Duties** ----------------------------------- As an Operations Assistant, you will work alongside our Hearings Team, responsible for the following processes: * Handling hearing requests across the entire operational workflow; * Performing check\-in for hearing agents, monitoring real-time geolocation tracking; * Recruiting and supporting hearing agent partners. **Requirements and Qualifications** ------------------------------ To become our new talent, you must: * Be communicative and proactive; * Enjoy teamwork and possess strong client service skills; * Demonstrate the ability to identify effective solutions for day-to-day situations; * Exhibit dynamism and resilience to thrive in a constantly changing environment. And have the following knowledge and experience: * Completed or currently pursuing a bachelor’s degree in Business Administration, Law, or related fields; * Intermediate Excel proficiency; * Desired familiarity with internal information systems and court websites; Not mandatory, but highly appreciated if you have: * Experience in operations focused on customer service * Experience in controllership at large law firms Location: * We operate under a *remote-first* model, valuing the flexibility of remote work on a daily basis. However, we also recognize the power of in-person interaction for knowledge exchange, alignment, and team connection. Therefore, **we seek professionals based in Porto Alegre/RS or São Paulo, available to attend 3 weekly in-person meetings at our physical offices (Flowork \- Porto Alegre or Cubo Itau \- SP)** **Additional Information:** --------------------------- **CLT Employment Contract** * Meal Allowance \> R$35.00/day via Caju card * Remote Work Allowance \> R$200/month via Caju card * Life Insurance \> Unimed Seguros (100% covered by the company) * Telemedicine: Vitta Saúde \> R$100.00 credit for medications prescribed by Vitta * Health Plan \> Bradesco Saúde (100% covered by doc9 for the primary insured, no copayment) * Dental Plan \> Bradesco Dental (100% covered by doc9 for the primary insured) * Totalpass * WellHub * Conexa Saúde * Day off \> Time off on your birthday or birth month * Education Support Program * Childcare Allowance \> For parents with children up to 6 years old (maximum R$508.00/month) * Equipment provision or BYOD (use of personal equipment with R$100/month support).