IT Assistant

Description

Job Summary: We are seeking a proactive and committed IT Assistant to support internal requests, resolve issues, and join a dynamic team focused on innovation. Key Highlights: 1. Join a Technology team focused on innovation and continuous development. 2. Dynamic environment with a collaborative team and appreciation for contributions. 3. Culture based on respect, transparency, and results orientation. We are looking for an **IT Assistant** to join our Technology team and support the organization’s internal demands. We seek a committed, proactive individual eager to learn, who enjoys problem-solving and teamwork. We are a company that values innovation, collaboration, and continuous development. Our culture is rooted in respect, transparency, and results orientation, consistently encouraging professional growth and knowledge sharing across teams. Here, we believe technology is a strategic tool to drive business forward, and our IT team plays a fundamental role in this process. You will be part of a dynamic environment with a collaborative team ready to share knowledge, where your ideas and contributions will be valued. **Responsibilities and Duties** Provide on-site and remote technical support to employees. Install, configure, and update computers, operating systems, and software. Perform preventive and corrective maintenance on IT equipment. Support internal network, internet, and connectivity resource administration. Monitor and track technical support tickets, ensuring timely and high-quality service delivery. Assist in managing user access, corporate e\-mails, and user permissions. Support backup routines execution and information security best practices. Contribute to IT asset organization and control. **Requirements and Qualifications** **Expected Experience:** Previous experience in end-user technical support (help desk/service desk). Hands-on experience installing and maintaining computers and peripherals. Practical understanding of computer networks. Experience in corporate environments is considered a plus. Requirements and Qualifications **Education:** Completed technical education or ongoing/completed undergraduate degree in Information Technology, Information Systems, Computer Networks, or related fields. **Technical Knowledge:** Windows operating systems (installation, configuration, and support). Basic Linux knowledge (a plus). Networking concepts (TCP/IP, routers, switches, Wi\-Fi). Office suite / Microsoft 365\. Basic information security and backup concepts. **Skills:** Strong communication and clarity when interacting with users. Organizational skills and ability to prioritize tasks. Logical reasoning and problem-solving ability. Teamwork and collaborative attitude. Proactivity and eagerness to learn. The Lopes story began in **1935 in a small commercial office in downtown São Paulo, where a real estate broker, dissatisfied with existing practices, had the groundbreaking idea of a new customer service model—something that had never existed before!** From one simple yet innovative action, Lopes, for **89 years**, has continued its journey through small steps and major deals, becoming the **leader and benchmark in the real estate market**, recognized as the best and largest real estate agency in Latin America. Since its inception, Lopes has always been bold in seizing opportunities—thus constantly innovating and staying ahead with the best business solutions. **And speaking of innovations...** ----------------------------- In 2019, Lopes launched **Lopes Labs**, the group’s newest innovation and technology laboratory—a further step in the company’s digital transformation, generating countless learning opportunities! We combine the expertise of the market-leading real estate business with technology to simplify processes, deliver customized solutions, empower customers throughout their journey, and guarantee the best experience. We have thus become **the most relevant platform in the real estate market**! And each year, Lopes finds a new way to remain at the top—as the benchmark for real estate launches.