Field Support Technician

Description

**Job Description:** DXC Technology helps global enterprises modernize their mission-critical systems and operations by transforming IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid cloud environments. The world’s largest enterprises and public-sector organizations rely on DXC to deploy services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com . **About the Area** Our **Modern Workplace** team is responsible for delivering innovative solutions that ensure productivity, collaboration, and security for end users. We leverage modern technologies to transform the digital experience, providing efficient, market-best-practice-aligned support. **Core Responsibilities** * Perform analysis and identification of software issues (Office suite and commercial applications) via troubleshooting. * Diagnose and resolve hardware issues on laptops. * Install office and corporate software. * Configure smartphones (Android and iOS) and resolve basic issues. * Work with Windows 10, macOS, and Linux operating systems. * Configure profiles, Outlook, Internet, Intranet, network, Wi\-Fi, and Proxy. * Deliver support in accordance with issue criticality, SLAs, and established priorities. **Basic Qualifications** * Knowledge of ITIL v3\. * Experience in technical support for **Field Services**. * Bachelor’s degree in IT or related field preferred (in progress or completed). * Availability for on-site work in São Paulo. **Behavioral Qualifications** * Proactivity and problem-solving focus. * Strong communication skills and ability to interact effectively with end users. * Organizational skills and ability to prioritize tasks. **What We Offer?** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity, respecting individual differences to achieve a healthy balance between professional and personal life, and to provide continuous career development opportunities. If you’re seeking challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position through our careers portal: https://jobs.dxc.technology . At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in\-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**