Sales Executive - Farmer

Description

Job Summary: Professional responsible for the strategic management and expansion of an import client portfolio, focused on retention, loyalty, and new business development, serving as the commercial focal point. Key Highlights: 1. Key player in customer retention, loyalty, and business expansion. 2. Strategic involvement in managing the import client portfolio. 3. Strong interface with operations and internal departments. Are you driven by relationship-building, consultative vision, and sustainable account growth? We have an excellent opportunity for professionals seeking to strategically manage and expand an import client portfolio, acting as a key driver in retention, loyalty, and business expansion. As a Farmer Sales Executive, you will be the **commercial focal point for our clients**, overseeing end-to-end portfolio management: relationship management, governance, opportunity identification, renegotiations, and development of new projects. This role requires strong collaboration with operations and internal departments, demanding business acumen, organizational skills, and a consultative mindset. **Responsibilities and Duties** **Portfolio Management and Development (Farmer)** * Serve as the primary commercial interface for clients regarding import services, ensuring close relationships, frequent alignment, and account governance. * Ensure contract retention and renewal, proactively identifying churn risks and structuring action plans. * Develop **upsell and cross\-sell** opportunities, broadening scope and aligning client needs with group solutions and services. * Identify client requirements, propose improvements, and structure new projects using a consultative approach. * Conduct periodic meetings, account planning, and opportunity management. * Monitor satisfaction indicators (NPS/CSAT), handle complaints, and manage escalations. * Negotiate price adjustments, addendums, renewals, and commercial terms, adhering to internal policies. * Ensure proposal consistency and scope alignment with Operations and Delivery teams. **New Client Development (where applicable)** * Identify new business opportunities through referrals, networking, inbound leads, events, and market intelligence. * Maintain a new-client pipeline aligned with targets and commercial strategy. **In-Person Relationship Building and External Visits** * Conduct client visits for performance reviews, operational alignment, and relationship strengthening. * Map expansion opportunities (e.g., new trade lanes, products, routes, or services). * Support strategic meetings with decision-makers and user departments. * Document visit plans, meeting minutes, and next steps to ensure follow\-up and progression of the account plan. **Internal Collaboration and Information Management** * Collaborate closely with Operations and support departments to ensure service quality, compliance, and continuous improvement. * Record and update information in the CRM (activities, opportunities, forecasts, and status). **Requirements and Qualifications** **Behavioral Competencies** * Strong commercial profile, with excellent communication skills and a long-term relationship focus. * Dynamism, sense of urgency, and ability to manage multiple priorities. * Analytical mindset, data-driven, goal-oriented, and skilled at prioritization. * Negotiation ability and consultative engagement with clients. **Knowledge and Experience** * Proven experience in **international trade**, with emphasis on **import operations** (processes, documentation, timelines, and interdepartmental coordination). * Experience across the full customer service lifecycle and portfolio management. * Intermediate to advanced Excel proficiency. * Preferred: Experience with Salesforce CRM. **Education** * Bachelor’s degree in International Trade, Business Administration, or related fields (Logistics, Economics, International Relations, etc.). **Additional Information** Here, you are hired as a partner and never compromise on quality of life. Flexible Benefit – Flash Card R$ 1\.280,00 monthly to use as you prefer: meals, mobility, culture, or wellness. Life Insurance Coverage of R$ 20\.000,00, including family indemnity and funeral expense coverage. Birthday Day Off One day off to celebrate your way. Paid Rest Period You are entitled to a planned, paid break period to disconnect and recharge. Work Model: 100% on-site in Itajaí/SC We are a group specialized in integrated solutions for International Trade, Logistics, and Distribution, operating end-to-end to deliver efficiency, predictability, and growth to companies across diverse markets. More than just executing operations, we work strategically across the entire supply chain: mitigating risks, anticipating scenarios, and building solutions that directly impact our clients’ results. Our mission is clear: **help companies become larger and better.** And we pursue this with an ambitious vision: **to rank among the top 10 reference companies in International Trade management, serving our clients end-to-end.** All of this is possible because we believe in people. Here, every team member belongs to the **WeTrust Tribe** — an environment built by passionate individuals with complementary profiles and a genuine drive to make things happen. #### **Values guide this journey every day:** **Trust** **Integrity** **Commitment** **Gratitude** **Passion