Customer Support Representative

Description

Job Summary: Lacador de Ofertas is seeking a passionate Customer Success Assistant who excels at building connections, solving problems, and delivering memorable experiences—serving as the brand's voice with excellence. Key Highlights: 1. Excellent customer service, ensuring unique and humanized interactions 2. Acting as a bridge between customers and internal departments, directing requests 3. Opportunities for continuous growth and professional development Are you passionate about building connections, solving problems, and delivering memorable experiences? Lacador de Ofertas is looking for a **Customer Success Assistant** to be the voice of our brand and ensure every interaction is unique and humanized. If you are communicative, organized, and eager to grow within an engaged team, this opportunity is for you. We seek someone who does not merely answer questions but delights our customers through dedication, friendliness, and efficiency. **Your Mission:** * Serve as the primary point of contact for our customers, delivering excellent service via chat (Huggy) and email, consistently aligned with our brand voice. * Act as a bridge between customers and internal departments, accurately directing requests when necessary. * Maintain all interaction records organized in our system to ensure high-quality follow-up. **What We Expect From You (Requirements):** * Availability for weekend shifts: Saturdays from 9:00 AM to 3:00 PM and Sundays from 2:00 PM to 6:00 PM * Prior experience in customer service * Familiarity with customer support platforms * Strong written communication skills, especially for WhatsApp and email support * Organization and agility * Proactivity in problem resolution * Residency in the state of Rio Grande do Sul * **Employment model: Individual Entrepreneur (PJ)** **Preferred Qualifications:** * Knowledge of administrative and commercial routines * Familiarity with Google Workspace or Microsoft Office tools (especially intermediate-level Excel) * Exceptional attention to detail **Our Value Proposition:** * **Flexibility and Balance:** Remote work model * **Continuous Growth:** Ongoing training and mentoring, with real opportunities for professional development * **Dynamic Culture:** A challenging, collaborative, and energetic work environment **Compensation:** * R$ 1.000,00 monthly **Interested?** If you identify with our culture and believe you can make a difference, join the Lacador de Ofertas team!