Customer Support Assistant

Description

Responsibilities Provide high-quality, satisfaction-focused customer support via email, WhatsApp, and chat. Analyze data and generate dashboards for performance and customer retention monitoring. Develop customer retention and loyalty strategies through effective communication via email and social media. Assist in supporting and resolving customer-reported issues. Collaborate with the team to ensure a positive customer experience. Benefits Competitive salary ranging from R$2.800 to R$4.000, including performance bonuses. (Salary + Benefits + Bonus) Hybrid work opportunity: in-office Monday to Friday, 9 AM to 6 PM; remote work on Saturdays, 8 AM to 12 PM. (Home office allowance; candidate must have their own laptop or computer for Saturday work.) If you are passionate about serving and delighting customers and have experience in data analysis, this is your chance to join a team that values talent and commitment! **Requirements and Qualifications** Prior experience in customer service, sales, or data analysis. Proficiency or quick learning ability with data analysis tools and dashboard creation. Strong written and verbal communication skills. Proactivity in problem-solving and strategy development. Ability to work under pressure and handle high customer volumes. Must have a personal computer or laptop at home for remote work. **Additional Information** Transportation Allowance Meal Allowance Snack Allowance Home Office Allowance Bonus (Performance and Cultural Balance) Hi! Great to see you here. Before you scroll down to view the open positions, let us briefly tell you who we are and why we exist. We are Contra Estatistica. We chose this name for a very simple reason: while headlines claim Artificial Intelligence will take everyone’s jobs, we decided to go — well — against the statistics. That’s how Educly, our app (and our greatest pride), was born. Educly is an app 100% focused on teaching people, hands-on, how to work with AI. No boring “tech-speak”, no complications — just straight to the point. We want to hold the user’s hand and show them how to use AI in daily life so they become more productive, more creative, and achieve real career advancement. We believe AI does not replace people; people who know how to use AI will shape the future. Let me be completely transparent with you: we’re a team that loves rolling up our sleeves. We have no thousand-layer hierarchy or endless bureaucracy that stalls work. Here, the best idea wins — regardless of your job title. We test and learn fast: we’re exploring a new market. So forming hypotheses, testing, failing quickly, and fixing even faster is part of our routine. Nobody here has a manual for everything. Zero boredom: working at the intersection of education and Artificial Intelligence means a new tool or market update arrives every week. You literally never stop learning. We play together: the atmosphere is light, collaborative, and full of exchange. We help each other because we know the challenge is big. Real impact: our hearts leap when we receive a message from an Educly student saying they landed a new job, optimized their time, or got promoted thanks to what they learned in our app. That’s what makes us turn on our computers every day. If you’re curious, thrive in a dynamic environment (with that true startup vibe where things actually happen), and want to help us teach people how to leverage AI to their advantage… your place is here. Take a look at our open positions below. It’ll be a pleasure to meet you!