Customer Service Technician - Macapá

Description

VP of Engineering and Customer Services Directorate: Customer Services To provide our customers with an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team is tasked with exploring new technologies, planning the telephony network, and driving technological expansion for our products and network. Meanwhile, the Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, increasing network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Work within external optical network deployment teams (SITES / FTTA / FTTH) to deliver high-quality infrastructure, ensuring proper completion and optimal performance of the fiber optic network. * Install and repair fiber optic cables in residential and commercial buildings, as well as external networks. * Conduct tests and measurements to ensure installation quality. * Diagnose and repair fiber optic system issues. * Maintain detailed records of performed activities. * Manage contracted vendors. * Collaborate with the team to ensure timely project completion. **Requirements and Qualifications** * Completed High School education; * **Valid Driver’s License – Category B;** * Strong communication skills and ability to work effectively in a team; * Telecommunications certifications are a plus; * Discipline and proactive attitude in daily tasks. **Behavioral Competencies:** * Good interpersonal relationship skills; * Team spirit; * Committed to delivering results; * Communicative and innovative; * Planner and executor; * Digitally savvy; * Dynamic; * Quality-focused; * Proficient in handling cables, ladders, and other equipment. **Additional Information** Here’s what we offer you: Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym memberships, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; Corporate mobile phone. Yes — a brand-new smartphone for you! · Unlimited voice and data plan! Yes — truly unlimited! With Vivo’s top-tier mobile network, now even faster with 5G! An exclusive Vivo offer featuring special discounts on landline, broadband, TV, and apps; Eligibility for annual Bonus or Profit Sharing Program (PPR); Plan your future through our Private Pension Plan; Have children? You’ll be eligible for subsidies to help cover school, daycare, or nanny expenses; Work in an environment that respects your personality, dress style, and individuality — be authentically you. \#VemdeVocê Enjoy flexible working hours; Take a day off (Day Off) to celebrate your birthday; Join one of the largest corporate volunteer programs to help transform the world; Access our Educational Development Program, offering partnerships with educational institutions at discounted rates; certifications; and online courses. Advance your career through our Internal Recruitment Program, available across Brazil and internationally — after all, we operate in over 17 countries! \#VivoMinhaCarreira Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to nutritionist consultations, psychologists, social workers, telemedicine, and much more! \#VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, connecting us with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and 50+ — ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and telephony (mobile and fixed) access points, as well as pay-TV subscriptions.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market-leading pay-TV service with the highest number of HD channels and countless online applications. To provide our customers with an enhanced experience with our services, we have the Engineering and Customer Services team. The Engineering team is tasked with exploring new technologies, planning Vivo’s network, and driving technological expansion for our products and network. The Customer Services team ensures speed and quality in repairing, installing, and maintaining fixed, mobile, and TV lines for B2B and B2C customers. Through consistent project execution and planning, we implement the company’s technological evolution, increasing network capacity. We believe the path to delivering the best customer experience begins with delivering an excellent employee experience. **\#VemPraVivo**