Customer Service Assistant

Description

Job Summary: The Customer Service Assistant will conduct prospecting, customer service, and follow-up via telephone and digital channels, ensuring lead qualification and registration of new potential customers. Key Highlights: 1. Prospecting and customer service activities 2. Focus on lead qualification and customer registration 3. A solid environment for professional growth and development **Your future deserves this energy!** We believe the energy you invest in your career deserves a return. Therefore, we recognize our employees’ dedication and continuously seek individuals who wish to make a difference and build a prosperous and secure career path. At CPFL, you will find a solid environment to grow confidently, with security to advance and space to build a purpose-driven future. **Customer Service Assistant** Work location: Indaiatuba/SP Work model: On-site Company: CPFL Atende – A company of the CPFL Energia Group. **Prerequisites:** * Completed high school education; * Availability to work 100% on-site in Indaiatuba/SP; * Intermediate proficiency in Microsoft Office; * Availability to work Monday through Friday, from 08:00 to 16:12. **Your daily responsibilities:** * Conduct customer prospecting and service via telephone and digital channels, identifying potential customers that result in lead qualification (a business opportunity where contact information has been provided, seeking follow-up and/or product offering), as well as controlling and internalizing registration data of qualified leads according to business-defined rules. * Prospect new customers. * Provide prompt customer service via telephone, email, and other digital channels. * Control and process requests in provided systems and register potential customers. * Monitor generated LEADs (a business opportunity where contact information has been provided, seeking follow-up and/or product offering). * Monitor and ensure registration of new potential customers. * Ensure productivity in lead qualification. **What we offer:** * Transportation allowance; * Meal allowance; * Food allowance; * Medical assistance; * Dental assistance; * 6-month maternity leave and 20-day paternity leave; * Daycare assistance (subject to eligibility criteria); * Life insurance; * Profit-sharing program (PLR); * Wellhub; * “Fale Comigo” Program (free, confidential telephone-based advisory services covering psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and have a solid history since 1912, contributing to the development of cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision**. Since 2017, the Group has been part of State Grid, the world’s largest electric power company, strengthening our growth strategy and leadership position in Brazil’s electric power sector. Through our distribution companies, we supply electricity to over 10 million addresses, serving over 22 million people with the efficiency of our service network. We believe diverse teams and an inclusive environment for all individuals are essential for the sustainability of innovative organizations focused on customers; therefore, we implement affirmative actions reserving positions to increasingly enhance representation of socially marginalized groups, such as women, persons with disabilities, and Black individuals. We value diversity and guide our initiatives to foster an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/