**Location: Indaiatuba – SP** **Why join us?** We are committed to delivering an exceptional experience to our customers, and we believe our Customer Service team is essential to achieving this. By joining our team, you will have the opportunity to work in a collaborative, dynamic, and results-oriented environment, directly contributing to customer satisfaction and loyalty. **What you’ll do:** As a **Customer Service – Order Entry**, you will be responsible for ensuring that customer orders are processed accurately and within established deadlines, providing comprehensive support throughout the entire order lifecycle. Your key responsibilities include: * Processing orders to meet the company’s defined **On Time Delivery** target. * Entering orders into the system and maintaining up-to-date data. * Informing customers about delivery timelines and order status. * Tracking import orders and sending follow-ups with expected receipt dates. * Updating cases with import forecasts. * Confirming item availability in inventory. * Providing customer support via phone, WhatsApp, chat, and email. * Participating in internal meetings and supporting the sales support team. * Completing order-related metric spreadsheets. **What you bring:** **Required qualifications:** * Completed high school education. * Proven experience in customer service (please specify duration and type of service). * Strong verbal and written communication skills. * Ability to efficiently solve problems and make decisions. * Empathy and a strong focus on customer experience. **Preferred qualifications (nice-to-have):** * Bachelor’s or technical degree (in progress or completed). * Familiarity with CRM systems or customer support platforms. **What we offer:** * A collaborative environment and opportunities for professional development. * Health and dental insurance. * Meal allowance and transportation allowance. * Training and continuous development programs. * Flexible working hours and the possibility of hybrid work (if applicable). * Diversity and inclusion policy, valuing diverse perspectives and experiences. #LI-NL1 #LI-ONSITE **Fortive Corporation Overview** Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, built environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Industrial Scientific** Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle. Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle. Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. NoneThis position is also eligible for bonus as part of the total compensation package.