Job Summary: This role involves lead management, customer relationship nurturing, and contributing to strategic initiatives for service improvement and conversion. Key Highlights: 1. Receive and contact leads by phone to present dental services. 2. Manage and nurture relationships with leads to promote engagement. 3. Support the acquisition of new leads and improve customer service processes. Description: Apply quickly via email: Requirements and Qualifications: Main Responsibilities:* Receive leads generated through various channels and make initial contact via telephone; * Present dental plan services and benefits clearly and persuasively; * Schedule dental evaluation appointments, ensuring a minimum attendance of 30 leads per month; * Record, update, and track all lead interactions in the CRM (KOMMO), keeping contact history up to date; * Manage and nurture relationships with existing leads to promote engagement and loyalty; * Support new lead acquisition strategies in collaboration with reception and marketing teams; * Monitor performance metrics (conversion rate, attendance, and lead follow-up); * Contribute ideas and suggestions to enhance customer service and conversion processes. Work Schedule: Requirements:Completed high school;Experience handling leads and using CRM.Basic knowledge of dental plans.Main Responsibilities:Receive leads generated through various channels and make initial contact via telephone;Present dental plan services and benefits clearly and persuasively;Schedule dental evaluation appointments, ensuring a minimum attendance of 30 leads per month;Record, update, and track all lead interactions in the CRM (KOMMO), keeping contact history up to date;Manage and nurture relationships with existing leads to promote engagement and loyalty;Support new lead acquisition strategies in collaboration with reception and marketing teams;Monitor performance metrics (conversion rate, attendance, and lead follow-up);Contribute ideas and suggestions to enhance customer service and conversion processes.Work Hours:Monday to Thursday: 08:00–18:00 Friday: 08:00–17:00 Saturday: 08:00–12:00 Compensation and Benefits:Salary: R$1.800,00 Commission: R$ 10.00 per lead who attends the evaluation; Transportation Allowance: GVBus card or Ticket Car (for gasoline or Uber); Meal Allowance. Knowledge: Education: High School Diploma \- Completed 2512110202491799436
João Silva
Indeed · HR
João Silva
Indeed · HR
