Customer Experience Analyst

Description

Job Summary: A professional to manage customer experience in container logistics, simplifying the supply chain and supporting Ocean, BKS, and Landside services. Key Highlights: 1. Digital transformation in logistics with global impact. 2. Talent development and global opportunities at Maersk. 3. A diverse team environment focused on customers and collaboration. **Job Description**Our vision goes beyond the ocean: integrating container logistics, connecting and simplifying our customers’ supply chains. We count on our people to make this happen! Join us as we embark on a digital transformation that will revolutionize the logistics business: you will play a vital role in our success by managing customer experience and building a successful career path. **What We Offer?** We are on a revolutionary journey to simplify global trade, giving us the opportunity to deliver significant impact on the world economy—and on your career. With meaningful personal responsibility, you will deepen your industry knowledge and build highly valued communication and commercial skills for customer-facing roles—very likely at a pace that will surprise you. Energetic and pioneering, this is also an environment that keeps you motivated. You will join a genuinely diverse and talented team passionate about focusing on customers—and colleagues. Thanks to our global scale, you will be well-positioned to explore opportunities across Maersk worldwide. Many other highlights include cutting-edge talent development initiatives and competitive benefits. The **Cotton** team is responsible for front-office activities within the **Customer Experience** team, supporting Ocean, BKS, and Landside services. The role requires daily interaction with internal and external stakeholders, as well as direct contact with customers. **Key Responsibilities:** * Phone support. * Customer interaction via case management. * Allocation management. * Management of maritime and Landside transportation plans. * Support for BKS customers, performing 100% of booking issuance and amendment activities. **We Are Looking For:** * Bachelor’s degree in Business Administration, International Trade, International Relations, or related fields; * Customer service experience, preferably in the logistics sector; * Excellent interpersonal and communication skills (verbal, written, and presentation) and a strong team-oriented mindset; * Problem-solving abilities, self-management, and time organization skills; * Advanced English proficiency; * Proficiency in Microsoft Office suite, especially Excel. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .