Internal Sales Consultant

Description

Job Summary: We are seeking an Internal Sales Consultant to provide consultative customer service in physical and digital retail, with a focus on lead conversion and portfolio management. Key Highlights: 1. Consultative customer service in physical and digital retail 2. Customer portfolio management and opportunity tracking 3. Team collaboration to achieve sales targets and campaigns Internal Sales Consultant – Mattresses and Design Location: Fortaleza/CE Work Mode: On-site Contract Type: CLT Department: Commercial / Sales Level: Junior to Mid-level About the Role We are looking for an Internal Sales Consultant to serve customers in physical and digital retail. This professional will play a critical role in converting leads generated from social media, providing consultative in-store service, and using the CRM for portfolio management and customer follow-up. Responsibilities and Duties: ● Qualify and serve leads received via WhatsApp and Instagram, converting them into sales. ● Provide consultative in-store service by understanding customer needs and offering personalized solutions. ● Manage the end-to-end sales cycle: from qualification through closing and post-sales. ● Use the CRM to organize and track sales opportunities. ● Support commercial campaigns and collaborate with the team to meet targets. ● Help maintain an organized and attractive store environment for customers. Requirements ● Prior experience in sales (retail and/or digital). ● Negotiation and WhatsApp-based customer service skills. ● Strong communication, discipline, and organizational abilities. ● Financial ambition and results orientation. ● Availability to work fully on-site. Preferred Qualifications ● Experience in the mattress, furniture, or high-value-added retail sectors. ● Familiarity with CRM systems and consultative sales routines. ● Ability to record short videos for product promotion. Expected Behaviors ● Proactivity and ownership mindset; ● Honesty and respect in customer interactions. ● Organization and punctuality (regarding commitments and deadlines). ● Determination to achieve targets and exceed goals. ● Ambitious, results-driven profile. ● Ability to collaborate effectively within a team. Work Model ● Schedule: Monday–Friday: 8:00 AM–5:00 PM or 9:00 AM–6:00 PM; Saturdays: 8:00 AM–2:00 PM Remuneration and Benefits ● Payment model: fixed salary or commission—whichever is higher. ● Guaranteed fixed salary: R$1.594,06 (commercial sector minimum wage). Commission: 3%–6% of sales. ● Current average earnings: between R$2.800 and R$3.000/month (with potential to exceed this range based on performance). ● Benefits: ○ Meal Allowance: R$15/day ○ Transportation Allowance or Fuel Assistance: R$9/day ○ Variable incentive programs: cash bonuses, dinner events, and product raffles. Job Type: Full-time Pay: R$1,594.00 per month