Clinical Support Specialist II

Description

### **Description** The Clinical Support Specialist II will serve as a strategic clinical consultant, responsible for managing key accounts from a clinical perspective, with a focus on excellence in Invisalign® treatment outcomes. This professional will be the primary point of contact for doctors, providing expert guidance on Align’s clinical protocols, promoting effective use of ClinCheck® tools, and ensuring the advancement of customers’ clinical autonomy and confidence. They will work closely with the sales team to drive both clinical and commercial results for the accounts under their responsibility. Every customer interaction will be treated as an opportunity to add value, delivering a differentiated experience centered on clinical excellence. They will be responsible for planning and leading educational initiatives—such as trainings, lectures, and events—that strengthen doctors’ confidence, stimulate their clinical development, and directly contribute to improving metrics associated with Invisalign® treatments. Additionally, this professional will play a strategic role in implementing, monitoring, and executing operational projects and processes within the department. This includes proposing continuous improvements, adopting new technologies, reviewing procedures, and actively contributing to the evolution of clinical services offered by LATAM Clinical Support.### **In this role, you will...** * Manage clinical relationships with strategic accounts, tracking performance metrics. * Provide clinical consultation to ensure optimal treatment progression and high-quality ClinCheck® plans. * Serve as a clinical partner to doctors, promoting continuing education, customized trainings, and events that accelerate technical development and build confidence in Invisalign® practice. * Collaborate synergistically with the sales team to achieve targets, propose strategic initiatives, and report results and progress of clinical metrics for accounts under your responsibility. * Log and report complaints and adverse events related to customers’ clinical practice. * Lead or actively participate in departmental processes, contributing to their implementation, execution, monitoring, and continuous improvement. ### **To succeed in this role, you need...** * Bachelor’s degree in Dentistry. * Minimum 2 years of experience in customer service or relationship management, preferably in dentistry-related fields. * Availability to work full-time, Monday through Friday, during business hours, with up to 20% travel time. * Residence in São Paulo city and availability to attend the office in person 3 times per week. * Excellent verbal and written communication skills and strong interpersonal abilities. * Ability to plan and deliver clinical trainings using a didactic, clear, and educational approach. * Strong analytical, proactive, and persuasive skills, focused on analyzing account metrics, performing diagnostics, proposing solutions, and engaging customers in executing action plans. * Advanced proficiency in Microsoft Office suite. * Intermediate English proficiency. * Ability to manage multiple simultaneous demands, solve problems efficiently, and act proactively. * Interest in Digital Dentistry and ability to quickly absorb new knowledge. * Skill in preparing reports, interpreting clinical and operational data, and proposing improvements. * Ability to integrate and collaborate effectively within multidisciplinary teams. Differentiators* Specialization in Orthodontics. * Prior experience in the business area. * Intermediate Spanish proficiency. ### **Join Us** ### **About Align Technology** **Your growth and well-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well-being programs to keep you thriving in both body and mind. * Employee-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.