Job Summary: Achieve TOTVS targets through prospecting and portfolio management, ensuring customer satisfaction while focusing on the food retail sector. Key Highlights: 1. Strategic sales engagement in the food retail sector 2. End-to-end sales cycle and customer relationship management 3. Development of technological solutions for retail **Description:** Ensure achievement of TOTVS-established targets through efficient market prospecting and proficient portfolio management, maximizing customer satisfaction and serving clients in the food retail sector. Responsibilities and Duties Prospect and analyze market mapping data provided by Operations and Segment Towers to expand TOTVS Market Share (Hunter); Develop and execute tactical plans aligned with DRG’s strategic planning and sales results for the respective segment/region; Prepare and submit proposals in CRM, negotiate, and close contracts with customers/prospects; Manage the sales pipeline, identifying and qualifying business opportunities to ensure attainment of TOTVS-established targets; Monitor and maintain up-to-date all client (companies/opportunities) journey-related data in CRM, including: commercial visit records, activity follow-ups, and relevant events; Anticipate and diagnose customer and prospect needs by understanding market/segment trends and requirements; Facilitate resolution of customer and prospect requests by coordinating with responsible internal professionals or departments; Handle leads generated by Business and Prospecting teams throughout the full sales cycle; Record in CRM and communicate to Commercial Strategy/Operations and Segments teams relevant information regarding market/portfolio; Monitor the delivery cycle of products and services sold by TOTVS, supporting resolution of any issues that may arise; Conduct post-sales activities with TOTVS customers to ensure satisfaction, retention, and generation of new opportunities; Submit pipeline and forecast reports in CRM using the TOTVS Vende methodology, ensuring visibility into business potential; Inform and ensure customer/prospect participation in events/training sessions; Mentor junior executives during customer/prospect visits, demonstrating and transferring knowledge on commercial approaches and engagement methods tailored to customer/prospect profile/segment; Stay updated on industry trends, exploring new technology-driven business models; Develop commercial approaches leveraging cross-solutions targeted at operational segments, enhancing customer/prospect perception of value from TOTVS products and services. Requirements and Qualifications **Education:** Completed undergraduate degree, preferably in the relevant industry segment. Understanding of supermarket operations and food retail; Experience selling ERP systems; Proficiency in Microsoft Office Excel and PowerPoint; Prospecting skills; Consultative sales experience with food retail clients; Customer service methodology; Willingness to travel; Residence in Salvador or surrounding region. 2512060202191104508
João Silva
Indeed · HR
João Silva
Indeed · HR
