Join us as a Scaler! **Who are we?** Scala Data Centers is the leading platform for sustainable data centers in the Hyperscale market. With a strategic presence across Latin America and backed by global investors, we design and operate cutting-edge digital infrastructure—combining **high energy efficiency, innovation, and commitment to sustainability**—to meet growing demands for cloud computing, artificial intelligence, and data storage. **What matters to us?** Our commitment goes beyond infrastructure—we strive to create positive impact in the communities where we operate and to drive a more efficient, responsible digital future. We are recognized for operating at 100% sustainability and carbon neutrality since our founding, using exclusively certified renewable energy. **Our Values** **Customer Obsession** Inspire our customers to reimagine the future. We deeply understand their businesses and needs. We act with urgency, anticipate impacts, and place them at the center of every decision—solving their problems and exceeding their expectations. **Entrepreneurial Vigor** Grow and expand responsibly. We are adaptable and agile. Focused on delivering the best for Scala, we remain flexible and embrace risk without fear of changing course—to always deliver more. **Hyper-Scalable Dedication** Execute with unmatched discipline, excellence, and speed. We are consistent and accountable from start to finish—and continuously evolve. We meet deadlines, identify root causes, minimize complexity, connect teams, and drive continuous improvement. **Absolute Loyalty** Engage fully—with ethics and transparency—faithful to our purpose. Our commitment is unwavering. We are empathetic, collaborative, share information openly, and do not shy away from difficult conversations—so Scala achieves its goals. **We thirst for the future!** **If you want to grow in a dynamic, innovative, and sustainability-driven environment, join Scala and be part of the future of digital infrastructure!** **Responsibilities and Duties** * Responsible for integrating and operating the department’s management system, ensuring predictability, data quality, and executive decision support for the Customer Experience structure; * Serve as the integrator between Sales/Pre-Sales, Customer Services, Design, Engineering, CAPEX, and Market Intelligence—ensuring information consistency, process governance, auditing, and executive visibility into business performance; * Play a critical role in building a data-driven operation, focused on efficiency, sales forecast accuracy, and insight generation to enhance competitiveness and operational efficiency; * Coordinate and monitor daily business operations, ensuring team efficiency and development; * Structure and lead team work rituals; * Ensure KPI consistency and standardization; * Establish data, process, and procedure governance; * Conduct internal and external audits; * Proactively identify risks and opportunities; * Produce executive materials/presentations; * Ensure pipeline management and commercial forecasting processes; * Guarantee accuracy and predictability; * Expand CRM usage; * Define usage standards, data quality, and governance; * Reduce inconsistencies and rework; * Supervise the development and evolution of dashboards for Customer Experience departments; * Ensure data quality, reliability, and usability; * Guide strategic analyses to support decision-making; * Promote automation and reduction of manual processes. **Requirements and Qualifications** **Essential Prerequisites** * Bachelor’s degree in Business Administration, Engineering, Economics, Statistics, IT, or related fields; * Advanced English proficiency; * Experience in business operations—preferably in Sales Ops, BI, or Performance Management; * Experience with BI tools (Power BI preferred); * Experience with CRM systems (Salesforce preferred); * Experience in commercial forecasting and pipeline management; * Experience in data integration and governance; * Structured and critical thinking; * Organizational and prioritization skills; * Hands-on profile with strategic vision; * High accountability and ownership mindset; * Clear communication. **Differentiators** * Intermediate Spanish; * Experience in data centers, telecom, or infrastructure; * Experience with automation (Python, SQL, etc.). **Additional Information** * This position is also open to people with disabilities (PcD). **Our Benefits:** Attractive PLR (Profit Sharing); Dental Plan; Health Insurance; Meal and Food Allowance via Flash card—R$1.250,00 per month; Private Pension Plan (for eligible positions); Life Insurance; Pet Health Plan; Medication Discounts; Disability Support Allowance (PCD)—special financial support for all CLT employees with children with disabilities, **with no age limit**. A benefit designed to provide greater peace of mind and support for you and your family; Wellhub (formerly Gympass); Birthday Day Off—one day off during your birthday month; Professional Development: Scala Academy, Language Program, LinkedIn Learning. At **Scala Data Centers**, we are **leading the transformation of digital infrastructure in Latin America**, combining **innovation, pioneering spirit, and sustainability** to **\#EnableTheFuture**. If you want to grow in a dynamic, high-impact environment, join the team building tomorrow!
João Silva
Indeed · HR
João Silva
Indeed · HR
