Job Summary: We are seeking a Bilingual Operations Analyst to serve as a key player in our customers’ journey, ensuring every step is smooth, secure, and efficient at Ideen. Key Highlights: 1. Act as a key player in the customer journey. 2. Conduct training sessions and support certification processes. 3. Facilitate communication between internal departments and customers. After completing registration via the link https://app.hunterhero.io/job/47757O332205/via\_hunting, please contact us at 47 997089974. Please verify that you meet all requirements: * We are seeking a Bilingual Operations Analyst to join our team at Ideen, acting as a key player in our customers’ journey, ensuring every step is smooth, secure, and efficient. * We are responsible for presenting the operational journey, conducting training, supporting certification and homologation processes, and facilitating API-based integration. This position requires a robust combination of interpersonal, analytical, and technical skills, as well as deep knowledge—or strong curiosity—about the financial infrastructure and payment methods market. * * Responsibilities * * As a Bilingual Operations Analyst, you will engage in a variety of exciting responsibilities, including: * \- Presenting the operational journey to customers, detailing workflows, timelines, and responsibilities. \- Conducting operational and technical training sessions for customers and partners. \- Supporting customers throughout certification and homologation processes, ensuring compliance with technical and operational standards. \- Serving as the focal point for inquiries related to API integration, receivables workflows, and data layouts. \- Monitoring and tracking operational KPIs, proactively identifying risks and opportunities. \- Participating in incident analyses and proposing structural process improvements. \- Facilitating communication between internal departments and customers, ensuring alignment and operational fluency. \- Documenting processes and best practices to ensure scalability and consistency. \- Providing agile, impact-focused support during critical moments of the customer journey. \* \* * Desired Education * Completed Bachelor’s degree: Technology, Engineering, Exact Sciences, or related fields. \* \* * Required Languages * English: Fluent \* * Other Requirements \* * \- Strong ability to communicate clearly and concisely with diverse audiences, especially international customers, with emphasis on English-language meetings. \- Strong organizational skills, ability to prioritize tasks, and attention to detail. \- Analytical capability to investigate issues and identify root causes. \- Proactive, collaborative profile with a strong willingness to learn. \- Ability to work effectively in teams and interact across different departments. \- Familiarity with data analysis tools (Excel, databases, JSON). \- Prior experience in operations, technical support, product management, or customer success. \- Basic knowledge of REST APIs, JSON, Postman, or similar tools. \- Familiarity with or interest in working within technology environments or startups. * Preferred Qualifications * \- Technical knowledge including the Payment Arrangement ecosystem, data layouts, and integration. \- Proficiency in applicable regulations (BACEN, CVM, etc.). \- Familiarity with operational risks in the financial market. \- Advanced SQL. \- Preferred: Technical knowledge of market infrastructure products and modules, understanding of IOSCO, BIS principles, and functioning of organized markets. Employment Type: Full-time Compensation: R$10\.000,00 \- R$11\.000,00 per month Work Location: Hybrid remote work based in São Paulo, SP