Job Summary: The B2B Sales Analyst will manage an assigned customer portfolio, collaborating with the team to achieve revenue targets and ensure customer satisfaction. Key Highlights: 1. Manage B2B customer portfolio and revenue targets 2. Acquire product expertise and technical understanding of services 3. Proactively resolve customer concerns and obstacles **Operations** **Other** **Location** Sao Paulo, Brazil **Language** English **Summary** ----------- The B2B Sales Analyst will be responsible for managing an assigned customer portfolio, working closely with the team to achieve established revenue targets.**Description** --------------- **Responsibilities:*** Provide accurate and timely sales forecasts (weekly, monthly, quarterly). * Acquire comprehensive product knowledge and technical understanding of services to effectively assess and meet customer requirements. * Take initiative to proactively resolve customer concerns or obstacles that may hinder their satisfaction or proper use of the product. * Manage external competitive pressure and handle objections to retain existing customers or acquire new ones. * Manage a high daily volume of customer contacts via phone and e\-mail, with most communications being proactive (outbound). * Collaborate with the team and management to ensure a professional experience in all interactions with customers and prospects within your area of responsibility. * Maintain the Customer Relationship Management (CRM) system up to date, ensuring all relevant data is accurately captured and recorded. * Perform various sales activities, including lead qualification, lead conversion, account health checks, acting as the voice of the customer, or renewing contracts.
João Silva
Indeed · HR
João Silva
Indeed · HR
