Customer Service Assistant

Description

**Aerosoft Cargas Aéreas** is seeking a dedicated and organized **Customer Service Assistant**, with strong communication skills to work in **customer service** and support for air and road cargo operations. The professional will be responsible for **monitoring logistics processes**, ensuring efficiency, delivery accuracy, and high-quality relationships with customers and partners. ### **Main Responsibilities** * Attend to customers and partners, providing support and information regarding air and road cargo; * Monitor pickup, delivery, and return requests for cargo; * Ensure daily **airline traffic clearance**; * Communicate\-with drivers, transport companies, and airlines, conducting operational and commercial negotiations; * Interact with internal departments regarding process execution, deadlines, and performance; * Update and control information in spreadsheets and systems; * Provide administrative and data management support to the logistics team; * Ensure all activities are carried out in an organized, efficient manner and within established deadlines. ### **Requirements** * Proven experience in logistics, cargo transportation, or customer service in a similar environment; * Intermediate-level **Excel** proficiency; * Knowledge of air and road cargo management and related documentation; * Strong verbal and written communication skills, with excellent interpersonal relationship abilities; * Ability to work in a fast-paced, dynamic, and challenging environment. ### **Desired Competencies and Profile** * Organization, focus, and **commitment to delivering results**; * **Extroverted**, collaborative, and proactive profile; * Curiosity and **thirst for learning**, with interest in understanding and improving processes; * Freight negotiation and operational/commercial negotiation skills with transport companies and airlines; * Ability to interact with various departments and partners. ### **What We Offer** * Opportunity for professional growth and development; * Collaborative and dynamic work environment; * Chance to join a solid and continuously growing company in the air logistics sector. **If you are looking for a new challenge with responsibility and growth potential, join Aerosoft Cargas Aéreas!** Minimum Education Level: High School (Secondary Education) Desired Education: * Business Administration, Higher Education * High School (Secondary Education) * Logistics, Higher Education * Health insurance * Dental insurance * Transportation allowance * On-site cafeteria * Profit-sharing program (PLR) * Pharmacy benefits * Meal allowance