Collections Assistant

Description

Job Summary: Actively engage in debt recovery by conducting negotiations via phone, WhatsApp, and email; updating systems; and monitoring payments—with a focus on achieving targets. Key Highlights: 1. Active engagement focused on debt recovery targets 2. Negotiation and follow-up of agreements through multiple channels 3. Opportunity for learning and professional development in this field * Conduct debt negotiations via phone, WhatsApp, and e\-mail; * Update the system with the history of interactions with debtors; * Monitor payments and finalized agreements; * Actively manage the collections portfolio with a focus on achieving debt recovery targets; * Ability to handle multiple portfolios as needed. * Requirements: * Excellent verbal and written communication skills; * Dynamic, proactive, and results-oriented profile; * Willingness to learn and grow within this field; * Ability to work under pressure and maintain focus on targets; * Organizational skills to manage multiple simultaneous negotiations. * Preferred Qualifications: * Prior experience in active collections, preferably in education or service portfolios; * Familiarity with CRM or collections management systems; * Experience working with performance metrics and targets. * Residing near the South Zone of São Paulo Employment Type: Full-time, Permanent CLT Compensation: R$1\.800,00 \- R$1\.804,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site