At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by a passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, send us your resume and become part of our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** **Job Mission:** Provide on-site Level 2 technical support, ensuring the availability, stability, and proper functioning of the organization’s IT resources. The professional will deliver specialized technical support to end users, diagnosing and resolving incidents and service requests within critical corporate environments, while guaranteeing service quality, SLA compliance, and business operations support. **Duties:** * Diagnose and resolve incidents related to hardware, software, operating systems, networks, and telephony; * Install, configure, and provide support for desktops, notebooks, printers, and corporate devices; * Assist users with corporate tools, Microsoft 365, VPN, internal systems, and collaboration resources; * Perform preventive and corrective maintenance on IT equipment; * Carry out formatting, installation, and updates of Windows operating systems and corporate software; * Manage access rights, permissions, and account unlocks; * Monitor and track technical tickets, ensuring adherence to established SLAs; * Log support interactions, document procedures, and update the knowledge base; * Support IT asset inventory and control activities; * Troubleshoot network connectivity, structured cabling, and basic infrastructure resources; * Provide support for meeting rooms, videoconferencing, and audiovisual equipment; * Escalate critical incidents when necessary and follow up until definitive resolution; * Support IT equipment deployment, relocation, and replacement projects; * Ensure environment standardization and compliance with information security policies; * Deliver technical support focused on quality, proactivity, and end-user experience. **Requirements and Qualifications** **Required Qualifications:** * Currently enrolled in or graduated from a Technology-related undergraduate program; * Prior experience in on-site Level 1/Level 2 technical support within corporate environments; * Knowledge of Windows 10 and Windows 11 operating systems; * Experience installing, configuring, and troubleshooting desktops, notebooks, and printers; * Familiarity with Microsoft 365, Outlook, Teams, and Office suite; * Hands-on experience with ticketing and Service Desk support tools; * Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and connectivity; * Experience with Active Directory, user and permission management; * Knowledge of preventive and corrective IT equipment maintenance; * Familiarity with ITIL, SLA concepts, and support processes; **Desired Qualifications:** * Experience in large-scale environments; * Certifications such as ITIL, HDI, or others (a plus). **Additional Information** **100% On-site Position** **Location: Brasília/DF** **Schedule: Monday to Friday** **Working Hours: 11:00 AM to 8:00 PM** Want to see all our open positions? Visit our page: Hitss \- Join Us https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity candidates, and candidates from diverse racial/ethnic backgrounds.** HITSS BRASIL is a multinational company of the Claro Group, operating for over 30 years in digital solutions and IT services across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We bet on innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you love challenges, trends, agile and innovative processes, this is where you belong. Join us!
João Silva
Indeed · HR
João Silva
Indeed · HR
