Job Summary: Lead the Market Research and Insights team, defining goals, monitoring KPIs, and optimizing workflows to support strategic decision-making. Key Highlights: 1. Lead the Market Research and Insights team. 2. Conduct quantitative and qualitative research focused on users and customers. 3. Collaborate with various departments to create relevant solutions and experiences. **What drives us daily?** We enable unique and transformative moments by traveling via bus. And how do we do it? More than building the largest marketplace platform for intercity bus tickets, we operate with **continuous contribution to development**, **cross-functional understanding and empathy**, **teamwork**, and **assertive communication**, to create solutions that truly make a difference. We experiment, learn quickly, and continuously evolve—driven by **nonconformity**, **adaptability**, **speed**, and the constant pursuit of **efficiency and excellence**. This is how we ensure relevant, innovative, and high-impact deliveries. We work so people can be where they want and need to be—and, most importantly, to make that extra trip possible—the one they often didn’t imagine could happen. Because we know it’s not enough to merely envision arrival at the destination. Our role is to **enable unique and transformative moments**, positively impacting the lives of millions of people. **\#DeUmBus \#VemPraBus \#GoBus** **Our Culture and Values** **Bus Values** * Respect: We are empathetic and never compromise integrity or mutual respect. We consistently provide constructive feedback to enhance our colleagues’ personal and professional growth. We share knowledge and celebrate each other’s successes. * Innovation: We are restless and constantly challenge the status quo. We experiment with new ideas and approaches, act and respond rapidly to always generate positive business impact—even when it involves risk or uncertainty—and remain flexible enough to pivot direction when needed. * Effective Collaboration: We are a high-performance team and believe we perform best together—always seeking to collaborate, co-create, and challenge ourselves. We communicate assertively, listen actively, consider received feedback, and ensure clarity and objectivity in our messaging. We highlight what matters and constantly exchange ideas with one another. * Ownership: We commit to final outcomes, acting as business owners—even when tasks fall outside our direct responsibilities. We value excellence in everything we do and hold ourselves accountable for the success or failure of projects—and of ClickBus as a whole. **Responsibilities and Duties** * Lead the Market Research and Insights team, responsible for goal setting, KPI tracking, and workflow optimization. * Conduct quantitative and qualitative research focused on B2B/B2C users and customers, mapping journeys, behaviors, and perceptions to support decision-making across Product, Commercial, and Marketing teams. * Lead strategic and tactical studies—from problem definition through delivery of actionable insights—collaborating across company departments. * Work on innovation, satisfaction, and positioning initiatives, delivering structured outputs that connect research findings to business challenges. * Develop and execute initiatives involving real users—including interviews, group dynamics, usability testing, and scalable quantitative surveys. * Translate data and insights into actionable stories, building clear, visual, and decision-oriented presentations. * Collaborate with stakeholders from Product, Commercial, Strategy, and Branding teams to recommend hypotheses, prioritize studies, and track results. * Support strengthening research governance by contributing to the organization of studies, repositories, and departmental processes. * Participate in building and evolving continuous customer listening programs—connecting spontaneous feedback with structured research. **Requirements and Qualifications** * Proven experience in people management. * Experience conducting customer experience, purchase journey, or digital product research. * Prior experience in technology, e-commerce, mobility, or data-driven organizations. * Proficiency with data visualization tools (Excel, Google Sheets, Power BI, Data Studio, etc.). * Familiarity with Slack, Notion, Jira, or similar tools. * Familiarity with Figma and related design tools. **We enable unique and transformative moments by traveling via bus**. And how do we do it? More than building the largest platform of solutions for travelers, bus operators, and partners, we operate with **cross-functional understanding and empathy**, **teamwork**, and **assertive communication**, connecting people, departments, and ideas to create increasingly simple, efficient, and relevant experiences. We are driven by **continuous contribution to development**, **constant experimentation**, and **positive nonconformity**, propelling us to challenge the status quo, seek better solutions, and make that extra trip possible—the one people often didn’t imagine could happen. We do this with **speed, efficiency, and excellence**, because we know it’s not enough to merely envision arrival at the destination. Our role is to enable unique and transformative moments, positively impacting the lives of millions of people—and how they connect with the world. Want to learn more about how ClickBus advances its purpose of enabling unique and transformative moments for society? **Visit:** **www.clickbus.org**
João Silva
Indeed · HR
João Silva
Indeed · HR
