RM Support and Systems Analyst

Description

### **We are looking for an** **RM Support and Systems Analyst** **to strengthen our team!** If you are passionate about technology, have an aptitude for problem-solving, user support, and working with systems, this opportunity is for you. We are a reference in the production of sugarcane-based biofuels in the North and Northeast of the country. **Come join our team!** **Responsibilities and attributes** * Support and Service: Provide technical and consultative support to end users of RM modules (SLA), prioritizing clarity, agility, and proper ticket logging. * Critical and Legal Routines: Support and ensure the correct execution of critical routines (e.g., payroll closing, eSocial, financial routines). * Automation and Customization: Develop, maintain, and evolve Visual Formulas and Calculation Formulas to automate business rules and system validations. * Data and Reports: Build and adjust management reports and spreadsheets using the Report Generator (TOTVS Reports) and perform database extractions. * Updates: Interact with TOTVS for opening, tracking, and approving tickets. Actively participate in version update projects (Release/Patches) and migrations. * System Integration: Ensure and monitor consistent integration between the RM system and third-party systems. * Governance and Documentation: Document system processes, create user manuals, manage access, and ensure the application of security regulations. * Environment Management (Differential): Manage background processing routines (Job Server) and task scheduling. **Requirements and qualifications** * Consolidated experience with TOTVS RM Labore (Payroll) and RM Chronus (Time Clock Automation). * Solid knowledge of labor legal routines and eSocial submission. * Experience with TOTVS RM Fluxus (Financial Management). * Knowledge of RM Nucleus (Purchasing, Billing, and Inventory Management). * Knowledge of the RM Vitae module (Human Resources Management) and concepts of RM Saldus (Accounting) for understanding system integrations. ### TOTVS Customization and Architecture Tools: ### * **Mastery in creating and maintaining Visual Formulas and Calculation Formulas.** * Proficiency in the Report Generator (TOTVS Reports) and RM Spreadsheets. * Knowledge of TOTVS architecture (Host, Job Server, Portal). * Experience with integration technologies: WebServices, APIs (REST/SOAP), and TOTVS Business Connect (TBC). ### Database: * Solid experience with **SQL Server** for data extraction, incident analysis, and inconsistency correction. * Ability to create, maintain, and optimize complex Queries, Views, Triggers, and Procedures. * Analytical Vision and Problem Solving: Ability to investigate complex problems at the root rather than applying only palliative solutions. * Sense of Urgency: Discernment to prioritize critical tickets. * Autonomy and Proactivity: Ability to manage one's own demand queue and propose continuous improvements to existing processes. **Additional information** * Home Office Allowance; * Life insurance; * Agreements with eyeglass stores, medical and dental clinics; * Internal and External Training; * Telemedicine (online medical consultation). We are thousands of people passionate about what we do. We have immense pride in our power for positive impact and recognize that, acting as owners, each of us plays a fundamental role in the success of our ecosystem. In addition to this, all our great achievements have the flavor of collaboration! Our success is shared, and we believe that through collaboration we can delight our customers even more with the brands they love today, while also catering to the tastes of tomorrow. Our Culture is focused on building an inclusive and collaborative environment where people can be their best selves \- and help us be our best version! We look for people with passion, curiosity, and courage to make a difference here. We welcome diverse talents because we believe that great ideas come from people with different backgrounds. We offer opportunities for talents entering the job market and are passionate about empowering our people. **It is by working and growing together that we achieve our purpose: We Dream Big for a Future with More Reasons to Celebrate!**