Customer Service Assistant

R$1,900-2,500/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelHigh School Diploma

Description

Main responsibilities \- Customer support via our official channels (WhatsApp, email, phone, and NN APP); \- Receiving requests, understanding customer needs, and identifying the responsible department; \- Creating internal tickets to route requests to the responsible departments; \- Monitoring open tickets to ensure timely resolution; \- Providing customers with updates on request status; \- Organizing and tracking received requests; \- Sending notifications, alerts, and guidance to customers as needed; \- Serving as the central point of contact between customers and the company. Applicants must have completed high school, or be currently enrolled in a bachelor's program in Administration, Business Management, or related fields. Benefits * Unimed health insurance: 50% of the monthly premium covered by the company after probation period * Dental insurance: 100% covered by the company * Education allowance for courses and training * Pharmacy benefit plan * Life insurance * Meal voucher * Transportation voucher * On-site fitness classes * Wellhub app access * Birthday day off * Starbem * Referral bonus for new employees and customers Employment type: Permanent CLT contract Salary: R$1\.900,00 \- R$2\.500,00 per month

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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