Customer Service Agent

Description

Job Summary: Responsible for serving cooperative members, clarifying questions regarding products/services, and supporting management in prospecting and negotiation. Key Highlights: 1. Direct and telephone support to cooperative members 2. Management support in prospecting and negotiation 3. Focus on results and established goals **Description and Responsibilities:** **Working Hours:** **Level:** Not Specified **Employment Type:** Not Specified * Responsible for directly or telephonically serving cooperative members, assisting them with branch processes (e.g., clarifications regarding their products and services, accounts, cash services, registration updates, ATM usage, etc.), as well as offering and clarifying questions about the Institution’s products and services; additionally, providing management support in prospecting new cooperative members and negotiating products and services, aiming to contribute to overall performance and achievement of established goals. **Requirements:** **Education:** Completed high school or currently pursuing a bachelor’s degree in Administration, Accounting, Financial Management, or related fields. **Preferred Qualification:** CPA 10 or CPA 20 **Mandatory:** CNH (Brazilian National Driver’s License) **Main Responsibilities:** * Deliver service to cooperative members. * Provide telephone support. * Contribute to overall performance and achievement of established goals. * Assist in developing commercial proposals for products and services. * Support maintaining member registrations. * Guide and expedite service delivery to cooperative members. * Assist with access and usage of electronic channels. * Assist in debt regularization. * Formalize approved renegotiation proposals. **Required Technical Knowledge:** * Financial institutions and financial cooperatives; * Computer skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Public service skills; * Sales techniques; * Strong oral and written communication skills; * Central Bank of Brazil (BACEN) regulations and procedures; * Financial sector legislation and cooperative regulations; * Financial products and services; **Benefits:** No benefits specified