Technical Support Assistant

Description

Job Summary: Our software house is seeking a communicative, organized, and technology-interested Technical Support Analyst to assist customers, resolve technical queries and issues, and track support tickets. Key Highlights: 1. Customer service and support 2. Technical problem analysis and resolution 3. Continuous improvement of customer service We are hiring: Technical Support Analyst Our software house is looking for a communicative, organized, and technology-interested individual to join our technical support team. The professional will be responsible for assisting our customers, clarifying system-related questions, identifying and resolving issues, tracking support tickets, and escalating complex requests to the respective teams. Main Responsibilities: - Assist customers via company communication channels; - Guide users on system usage; - Analyze and resolve technical queries and issues; - Log and track support tickets; - Reproduce reported errors and collect information for investigation; - Escalate incidents to development or infrastructure teams; - Contribute to continuous improvement of customer service and customer experience. We are looking for someone with: - Strong verbal and written communication skills; - Organization, patience, and proactivity; - Ability to learn quickly and collaborate effectively in a team; - Basic knowledge of computer science and web systems; - Capability to analyze problems and identify solutions; - Prior experience in technical support or customer service is considered a plus. Knowledge of SQL, APIs, integrations, or ERP systems is also considered a plus. Job Details: - Work Mode: On-site - Location: Cascavel/PR - Employment Type: CLT (Consolidation of Labor Laws) If you love technology, enjoy helping people, and want to join a team dedicated to delivering the best solutions to our customers, send your resume via WhatsApp: 45 99914\-5326 Salary: R$1\.621,00 \- R$1\.621,01 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site