Support Analyst

Description

Job Summary: The Support Analyst is responsible for delivering high-quality support, understanding customer needs, and providing effective solutions. Key Highlights: 1. High-quality customer support and a crucial link between users and the company 2. Deep understanding of customers' needs and challenges 3. Customer-centric focus and problem resolution **Challenge for the Support Analyst** To deliver high-quality support while serving as a crucial link between users and the company. This role requires a deep understanding of customers' needs and challenges, offering effective and efficient solutions. **Key Requirements** * Bachelor's degree in Information Technology or related field; * Excellent verbal and written communication skills; * Familiarity with ticketing systems, customer relationship management (CRM) software, and other technical support tools; * Customer-centric focus and problem-solving orientation; * Prior experience in this role. **Benefits:** * Flash Mastercard Card: BRL 925.00 (BRL 725.00 meal allowance + BRL 200.00 fuel allowance) * Unimed Health Plan: 100% employer-subsidized monthly premium for the employee * Dental Plan: 100% employer-subsidized monthly premium for the employee * Transportation Benefit with no payroll deduction * Daycare Assistance for legitimate children (BRL 720.00 per child per month for children aged 0 months to 2 years; BRL 630.00 per child per month for children aged 2 years and older) * Profit Sharing Program (PLR) * Career Development Plan * Wellhub (Gympass) * Casual Day * Coffee, cookies, and fruits provided in the office * Video Game Area * Birthday \- Day Off * Online courses via Alura platform * Weekly working hours: 40 hours * Work Modality: On-site **If you identify with this description, submit your resume and grow with us!**