Senior Technical Support Analyst

Description

Job Summary: This Technical Support Analyst position seeks a professional to analyze incidents, implement root-cause solutions, and collaborate in understanding and validating customer requests within the financial sector. Key Highlights: 1. Working for the largest software company serving the financial market 2. Focus on technological innovation and evolution 3. Professional growth in a dynamic and diversified environment **Nice to meet you — we are Evertec!** Evertec is a company specializing in **technology for the financial sector**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a reference in solutions that drive digital transformation in the market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment is to technological excellence, financial inclusion, and generating sustainable value for customers, employees, and partners — fostering a more connected and accessible ecosystem. Requirements: The **technical support area** seeks a Technical Support Analyst to join the team of Brazil’s largest software and product development company serving the financial market, where we believe technological innovation inspires progress. Hybrid position based in Porto Alegre, São Paulo, or Belo Horizonte. **This role will be responsible for:** Analyzing incidents and implementing workarounds; Identifying problem origins and implementing root-cause solutions; Understanding customer requests in collaboration with clients; Validating deliverables with clients to ensure requirement adherence; Implementing deliverables within the established SLA; Sharing knowledge and collaborative skills. **Knowledge, experience, or involvement in:** ASP.Net, VB.Net, C\# WebServices, HTML, SQL Server, MVC, and Oracle database; Version control systems TFS (Team Foundation Server) and GIT; Development frameworks and IDEs; Windows application servers; Desirable experience in high-performance implementations; Desirable knowledge of IT Service Management best practices (ITIL). Benefits **So, does this resonate with you? Here’s what you’ll find here — beyond a dynamic environment:** * Meal or food allowance; * Flexible benefit (Flash); * Health insurance; * Partnerships for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Psicologia Viva; * Dental insurance; * Daycare allowance; * Allowance for children with special needs; * Fertility assistance; * Extended maternity and paternity leave; * Transportation allowance or Home Office allowance (for remote contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Just dress no code (no dress code); * Birthday day off; * Beca (education incentive program); * PPR or Bonus — based on goal and result achievement. We value diversity and understand that what adds value is precisely diverse ideas and perspectives. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not prevent you from joining our team.