Senior Support Analyst

Description

**Why work at EVEO?** Working at EVEO is building the future of IT infrastructure! We are specialists in private cloud solutions, dedicated servers, and managed services. Since 2014, we have operated with technical excellence, security, and performance, supporting companies that want to evolve with solidity and agility. With infrastructure distributed across 5 Data Centers, national and international presence, and a highly qualified team, we develop customized solutions that meet the specific needs of each client. Here, every person plays an important role in building our results. We are living a moment of accelerated growth, full of new challenges and opportunities. For us, growing goes beyond numbers; it means strengthening our team, promoting constant learning, and building a solid base for our future! **\#LeadTheMarketWithAGent** **Responsibilities:** * Provide third-level technical support, dealing with critical and high-complexity issues. * Manage incidents and recurring problems, implementing long-term solutions to prevent failures. * Assist in the planning and execution of area projects, including system upgrades and implementations. * Coordinate incident management, from opening to resolution, ensuring complete documentation of processes. * Mentor and lead the support team, serving as the reference point for resolving complex technical issues. **Requirements:** * Advanced knowledge in networks, security, servers, virtualization, and IT infrastructure. * Ability to handle multiple problems simultaneously and work under pressure. * Experience in leadership and technical guidance of teams. * Excellent communication skills, with the ability to interact with stakeholders at different levels of the organization. **Will be a differential** * Previous experience in companies in the Data Center segment. **Check our benefits** * Meal voucher (flash benefits) * Transportation voucher (flash benefits) * Bradesco health plan at no cost for the holder \+ 50% coverage of the monthly fee for your dependents * Bradesco dental plan * Porto Seguro Bronze dental plan * Wellhub Basic\+ plan free of charge and subsidy for other plans * Day off – One day off in your birth month * PLR – Profit and Results Participation * Daycare assistance * Life insurance * Psicologia Viva – Mental health platform * Discount partnership with educational institutions, such as: FGV, FIAP, INSPER **And there is more!** An environment designed to relax and have fun: with coffee, fruit every day, Netflix, puffs, hammock, video game, arcade, and much more! **On-site work model** (we are close to Morumbi shopping, Brooklin metro station, and Morumbi CPTM station). **Want to be part of this story and evolve with us? Then \#ComeToEVEO**